Welcome Agent
The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you!
Responsibilities
As a Welcome Agent, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere that reflects the luxury and exclusivity of our establishment. He will be tasked with the following duties, responsibilities, and assignments:
* Greet guests warmly and professionally upon arrival.
* Check-in and check-out guests efficiently, ensuring accuracy and attention to detail.
* Provide information about hotel services, amenities, and local attractions.
* Coordinate with other departments to meet guest needs promptly.
* Handle guest inquiries and resolve issues with discretion and professionalism.
* Maintain a neat and welcoming reception area.
* Assist with administrative tasks as needed.
* Uphold the highest standards of luxury service and confidentiality.
Skills
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
* Welcome Agent experience in Hotel of same category, preferable in Luxury Marriott Properties.
* Excellent command of Italian and English. Additional languages will be appreciated.
* High school diploma or GED; experience in the guest services, front desk, or related professional area.
* Calm, organized work, strong communication and interpersonal skills
* Proficiency in Microsoft Office programs preferred.
* Proficiency in Opera PMS, MGS, MARSHA Operational Systems required.
To apply please send your CV to: careers@pacinigroup.it