Job ID: 3195685 | Amazon Fulfillment Poland sp. z o.o.
Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.
The minimum base pay salary for this position is PLN 9,975 monthly. Amazon reserves the right to offer a higher base salary, depending on the candidate's skills, competencies, and experience. As a total compensation company, Amazon's package may include further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final base pay and any applicable total compensation elements depending on skills and requirements. Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, discounts for meals at the company’s canteen, employee discount code and program (EDC/Extras), and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being).
Key Job Responsibilities Your role and responsibilities in the ICQA Team
Support safety programs and compliance to ensure a safe work environment for all associates
Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
Conduct shift planning and forecasting, alongside assigning and directing work
Plan for and identify root causes of inventory deviation, via cause and effect analysis
Support network-wide fulfillment & operations-focused quality initiatives
Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
Appraise the performance of team members; developing, rewarding and coaching employees
Your role and responsibilities in your FC and within operations
Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
Gain expertise in key fulfillment center process paths, as well as exception handling; we need you to ensure that process discipline is adhered to across all shifts and departments
Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements
Liaise with Area Managers and Operations Managers to support the communication of all policies related to process compliance, drive continuous improvement through removing obstacles, i.e setting area readiness standards
Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures
Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers
Basic Qualifications
A degree from an accredited university or equivalent experience in operations management
Relevant experience in performing data analysis and understanding data sets and tools
Proficient in the local language and English, both spoken and written
Advanced MS Office suite user, especially Excel
Previous experience leading team
Preferred Qualifications
A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex and ambiguous environment
Strong commitment to employee development, as well as an exceptional level of dedication, motivation to team management
Proven ability to influence peers or stakeholders, with varying levels of seniority, within Ops organization
A focused problem-solver and self-starter, with the ability to multi-task and prioritize in a complex environment
Knowledge of and experience with Lean and Six Sigma methodologies and techniques
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice https://www.amazon.jobs/en/privacy_page to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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