FinOps Specialist - AR, Retail & Debit Balance collectionJob ID: 10391656 | ADCI - Maharashtra - D80GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon's customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment.Key job responsibilities
Hands on and in-depth knowledge of AR processMonitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outboundWork with cash application team to apply payments timely & accuratelyMaintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are clearedProvide accurate forecasting of collection promisesWork with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collectionsIdentify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit pathsTo be highly customer obsessed and ensure delivering a positive customer experience on every interactionAssist in streamlining and improving the accounts receivable process by identifying areas of improvementMeet all the productivity related goals on a monthly basis
Knowledge & Skills / Business Acumen / Education & Experience
Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field5-7 years of relevant experience in Accounts ReceivablesGood ability to communicate internally and externallyGood ability to take initiative and self-start when necessaryProven ability to develop new ideas and creative solutionsProven ability to work successfully in an ambiguous environmentProven ability to meet tight deadlines and prioritize workloadFluency in Microsoft Excel is a must
Basic Qualifications
1+ years of finance experience2+ years of Accounts Receivable or Account Payable experience2+ years of applying key financial performance indicators (KPIs) to analyses experienceKnowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skillsExperience using data to influence business decisionsExperience in corporate finance including budgeting/planning, forecasting and reporting
Preferred Qualifications
2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experienceExperience in TM1, Data Warehouse and SQL
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