About the Role
We are seeking an experienced Account Director (Korea) to take day-to-day ownership of strategic customers and build qualified pipeline across the Korean market. This is a first in-country contractor role, reporting directly to the Vice President of Sales (Oceania, Japan & Korea).
You will lead senior customer relationships, drive account growth, and run end-to-end commercial activity in Korea. The role suits a self-starter with strong judgement who can operate as the local commercial lead while coordinating effectively with regional leadership and global pre-sales, delivery, finance and legal teams.
Key Responsibilities
Customer ownership & executive stakeholder leadership
- Serve as the primary commercial contact in Korea, building trusted relationships across network engineering, procurement, finance, operations and executive leadership.
- Lead governance rhythms (QBRs, roadmap sessions, performance reviews) and ensure issues/risks are managed proactively.
- Manage escalations to protect delivery outcomes, SLAs and long-term partnership value.
Account growth & opportunity development
- Own and execute the account strategy: whitespace analysis, opportunity qualification, value proposition, close plans and competitive strategy.
- Drive upsell/cross-sell of the portfolio with a focus on licensed microwave radio (e.g., mobile backhaul, transmission modernisation, capacity upgrades, resilience and path diversity).
- Develop opportunities across carriers/service providers and private network customers (utilities, transport, ports, mining, oil & gas, government, defence, critical infrastructure).
- Maintain disciplined pipeline and forecasting in Salesforce, providing clear reporting to the VP and wider leadership.
Commercial execution & bid leadership
- Lead responses to RFPs/RFQs and structured bids, coordinating inputs from pre-sales, solution architecture and delivery.
- Own pricing support, business case development, and proposal structuring with finance and legal.
- Lead contract negotiations including MSA/framework agreements, SOWs, commercial terms, margin protection and renewals.
Market insight & internal influence
- Track competitor moves, regulatory and spectrum developments, and customer investment cycles; translate insights into account strategy and GTM plans.
- Provide structured customer feedback into product management and R&D; to influence roadmap and competitive positioning.
Requirements:
Essential
- 10+ years’ experience in enterprise/carrier account management or sales within telecoms, network equipment, transmission/backhaul or related ICT.
- Strong track record selling microwave radio / transmission solutions to mobile network operators, carriers or service providers.
- Demonstrated capability selling to private network / critical infrastructure customers and/or their integrator ecosystem.
- Commercial strength: pricing, margin, multi-year deal structures, and contract negotiation (MSA/framework style).
- Technical literacy across telecom networks (e.g., backhaul, transmission, IP transport, synchronisation, resilience, spectrum) with credibility in engineering discussions.
- Excellent communication and executive presence; confident presenting to both operational and C-level audiences.
- Highly organised and autonomous, comfortable operating as the first local representative and driving outcomes with remote teams.
- Strong CRM discipline (Salesforce)