Ph3Italy Management System Certification Commercial Support Advisor /h3 pCity: Roma /p pLocations: Roma, IT, 144 Rozzano, IT, 20089 Casalecchio Di Reno, IT, 40033 Pescara, IT, 65129 Palermo, IT, 90139 /p pContract Type: Permanent /p pLevel of experience: Junior /p pRINA is currently recruiting for a bItaly Management System Certification Commercial Support Advisor /b to join its office in Rome or Bologna or Pescara or Rozzano, Italy within the bMediterranean Africa Certification /b Division. /p h3Mission /h3 pThe Commercial Support is responsible for the administrative aspects of customer interactions, managing quotes, and finalizing contracts. This position supports the sales team in providing efficient and effective customer service, while ensuring accurate record keeping and contributing to marketing intelligence activities. /p h3Key Accountabilities /h3 ol liCustomer Data Management: ul liCreate and maintain accurate customer records in the database. /li liEnsure customer information is current and complete. /li liHandle customer requests for account information and updates. /li /ul /li liQuotation Issuance: ul liAssist in creating and issuing quotations to customers. /li liImplement and manage simple pricing strategies in collaboration with the sales team. /li liEnsure consistency and accuracy in quotation documentation. /li /ul /li liAdministrative Support: ul liProvide support to the sales team in document preparation and data entry. /li liMaintain organized files and records related to customer interactions and quotations. /li liCollaborate with team members to streamline processes. /li /ul /li liCustomer Communication: ul liEffectively communicate with customers to gather information needed to issue quotations. /li liEnsure timely and professional responses to customer inquiries. /li /ul /li liData Analysis and Reporting: ul liAssist with data analysis activities related to customer interactions, pricing, and market trends. /li liGenerate reports to support decision-making processes within the sales team. /li liContribute to the improvement of data analysis and reporting processes. /li /ul /li liDocumentation and Recordkeeping: ul liMaintain accurate and organized records of customer interactions and transactions. /li liDocument details of offers, pricing agreements, and other relevant information. /li liEnsure compliance with company recordkeeping policies. /li /ul /li /ol h3Education /h3 pHigh School Diploma/GED in Economics or Computer Science /p h3Qualifications /h3 ul liExcellent communication skills, with the ability to interact professionally with clients and internal teams. High attention to detail and accuracy in managing client information and pricing agreements. /li liAbility to multitask and work efficiently in a fast-paced commercial environment. /li liProficiency in Microsoft Office suite (Excel, Word, Outlook) SharePoint and other relevant business software. /li liKnowledge of company policies relating to data protection, compliance and record keeping. /li liAlthough not always mandatory, any previous experience in business support, issuing quotations, ensuring accuracy and consistency of documentation, customer service, or a related field would be an advantage. This includes internships, part-time roles or volunteer experience. /li liFamiliarity with RINA services is advantageous. /li liBe willing to learn about quotations to effectively support commercial, operations and client teams. /li liBasic IT skills are essential, including the ability to use customer relationship management (CRM) systems, accurately enter data and use other relevant software tools. /li liADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way /li liBUILD NETWORK - Forge trust relationships, across departments, and outside the organization /li liCLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction /li liEARN TRUST - Take everyone's opinion into account and remain open to diversity /li liMAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint /li liMANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions /li liPIONEER CHANGE - Actively embrace change and benefit from the new circumstances /li liPROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model /li liTHINK FORWARD - Capitalise on experiences and translate them into action plans for the future /li /ul pRINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure mobility, industry, research development sectors. Our business model covers the full process of project development, from concept to completion. /p pAt RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99. /p /p #J-18808-Ljbffr