TextYess builds AI agents for eCommerce.For thousands of years, commerce was human. Shopping became efficient but soulless: endless product grids, generic descriptions, no one to guide you.We build AI agents that bring back the personal, conversational shopping experience, but at infinite scale. Through WhatsApp and messaging apps, we help brands sell through tailored, real-time conversations that feel natural, helpful, and human. We're making it human again.We work with top brands like Ducati, Pittarosso, Piazza Italia, Doppelgänger, we recently closed a €2.4M seed round, and we're just getting started.We're looking for an Enterprise Customer Success Manager to own and grow our relationships with Enterprise clients.This is a high-impact role at the intersection of product, sales, and success, with the opportunity to help shape our Enterprise Customer Success function from the ground up.Proactively monitor customer health and act early to prevent churn.Become a deep product expert and help customers get the most out of TextYess' features.Create and maintain scalable Enterprise Customer Success resources (guides, tutorials, FAQs, playbooks).Help customers measure, understand, and communicate the ROI of using TextYess.Lay the foundations for a scalable Enterprise Customer Success team, with the ambition to lead and grow it over time.Curious, empathetic, and genuinely excited about helping customers succeed.Set up lightweight health monitoring and feedback loops.Build scalable Customer Success playbooks and processes.What we offer:Salary: The gross annual salary (RAL) ranges from €45K to €55K.com — we'd love to chat#