Il/la Commercial Agreement Support Supervisor, inserito/a all'interno dell'area Commercial Agreement nella Tribe Mortgages Protection and Distribution Channels, si occuperà di fornire assistenza alle Reti Terze (Reti di mediazione creditizia convenzionate) relativamente al prodotto mutuo, mantenendo una relazione costante con i mediatori creditizi per supportarli nell'ambito dell'intero processo mutuo, dalla creazione del lead sino alla stipula.Darà inoltre supporto alla gestione dei prodotti assicurativi offerti alla clientela dalle Reti convenzionate.Gestisce infine le richieste di supporto, attualmente veicolate per il prodotto Mutuo, mediante gli appositi strumenti organizzativi (eg. Mailbox dedicata) e, in caso di future opportunità di business, potrà occuparsi anche di altri prodotti, sempre a supporto delle Reti Terze.Key ResponsibilitiesGestire la relazione con le Reti Terze con l'obiettivo di realizzare il processo di venditaGestire tutte le attività assegnate garantendo elevati livelli di customer satisfactionInterfaccia quotidiana con le altre Aree della Banca per risolvere eventuali problematiche operative riscontrate durante il processo di lavorazioneGestione di casistiche complesse e supporto alla risoluzione di qualunque problematica che sia motivo di insoddisfazione o lamentela nella clientela (es. richieste di fattibilità, richieste di revisioni esito, ecc.), con tempistiche adeguate agli SLA definiti dalla BancaReportistica interna all'area per il prodotto Mutuo: monitoraggio costante della produzione attraverso reportistica ad hoc, analizzandone i risultati: analisi numerica, rilievo criticità, supporto e controllo.Controllo della qualità del processo (presentato/erogato/magazzino) attraverso analisi mirateGestione del magazzino (mantenimento, pulizia e ricircolo)Invio tassi e comunicazioni alle Reti TerzeEducational and experience QualificationsLaurea in Economia, Finanza, o discipline affiniOttima capacità negozialeOttime doti comunicativeWorking conditions: Full TimeDuration: PermanentLocation: Milan (hybrid)About INGING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people's potential. We don't judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. 'do your thing' is about people being free to live the life they want to live, knowing that they will make their world a little better for it.Do you think you are "a step ahead"? Apply now!The benefits of joining INGIn addition to being a part of a great team, working in a fun and innovative environment, we offer:Super flexible smart workingCompetitive base salaries and performance based bonusesDiverse cultures & Innovative mindsetsInternational EnvironmentCommitment to sustainabilityLots of training development opportunities to help you growLots of moments dedicated to physical and mental well-beingA special day off when it is your birthday: we call it #doyourbirthday!And of course we can't forget: free water & coffee at the office!Our CommitmentDiversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.Job Application Safety ReminderWe're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:Apply only via official ING platforms: ING usesWorkdayas its internal recruitment system. Applications should be submitted only via our official career site.Check the sender's email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.comNo payments or banking details will ever be requested.If someone asks for this information, it's a scam.If you suspect suspicious activity,report it immediately. Your safety matters to us.#J-18808-Ljbffr