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Permanent / Full-Time / Remote
We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services to drive progress.
Our diverse, creative, and passionate team strives for excellence, and we support their growth to help them reach their full potential.
We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.
Your Role & Responsibilities
As a Digital Customer Engagement Manager, you will focus on:
* Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
* Contributing to onboarding/transitioning customers to SAP Enterprise Cloud Services
* Orchestrating service/project delivery according to scope, budget, and milestones
* Supporting de-escalations of critical customer situations
* Collaborating with MIM, SAP Customer Office, and SAP Support teams on critical issues
* Contributing to customer release and maintenance activities
* Supporting customers on technical requirements throughout their lifecycle
* Executing problem management and continuous improvement
* Coordinating with SAP stakeholders to ensure customer success
* Reviewing account status and analyzing needs for transition based on growth
* Ensuring systematic onboarding and training documentation
* Enabling ongoing knowledge transfer sessions
Qualifications & Experience
Technical skills required:
* Minimum 5 years of SAP Basis experience
* Hands-on experience with HANA database
* Mandatory experience in SAP Upgrade & Migration (OS/DB)
* Experience with SaaS integrations (e.g., Ariba, Salesforce, C4S) is a plus
* Experience with cloud platforms (AWS, Azure, GCP)
* Italian language proficiency at C2 or native level
* English proficiency at B2 level or above
Work Experience
* 5-6 years in multinational software/IT organizations
* At least 5 years of SAP S/4HANA knowledge
* 2+ years of cloud experience through Solution Management, Consulting, or Delivery
Why Us
* Fast-growing global tech company with offices in 50+ countries and 225,000 employees
* Highly diverse workforce with 165 nationalities
* Opportunities to collaborate globally
* Virtual-first work environment promoting work-life balance and flexibility
* Invested in your growth with learning and career development opportunities
* Comprehensive employee benefits
* Certified as a great place to work and top employer in 17 countries
Equality & Opportunity for All
We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected classifications, in accordance with applicable laws.
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