At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for a Technical Service Specialist to join our Technical Service team and support our customers with high-quality, reliable technical service.
Vuole candidarsi? Legga tutte le informazioni su questa posizione qui sotto, poi prema il pulsante per candidarsi.
Primary Objective
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line (Level 1) service, and supporting instrument installations and deinstallations.
Key Responsibilities
Provide first-line technical service to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)
Schedule and perform planned maintenance (PM) activities
Execute hardware and software upgrades (Technical Service Bulletins – TSBs)
Support instrument installations and deinstallations
Contribute to achieving customer satisfaction (NPS), service KPIs, and the district’s economic growth and profitability
Education
Bachelor’s degree or equivalent experience required
Bachelor’s / Engineering degree in medical, electrical, mechanical engineering or medical technology preferred
Experience & Skills
Proven experience in a similar technical service role, supported by management and customer references
Strong customer engagement skills, particularly with laboratory staff
Recognized technical expertise for the assigned product line
Excellent communication and problem-solving skillsStrong experience using analytical tools and technical software
Impact of the Role
This position plays a key role in ensuring instrument reliability, service quality, and customer satisfaction through effective maintenance, upgrades, and technical support activities.
What We Offer
A collaborative, innovative, and inclusive work environment
Continuous technical training and development
Career growth opportunities within a global healthcare leader
Competitive compensation and benefits package
Abbott is an equal opportunity employer. xjrgpwk We value diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr