Viva Wallet is an entirely cloud-based neobank offering merchants in 23 countries payment services that change the way they pay and get paid. Viva Wallet operates branches in 23 European countries.
As a member of the Client Acquisition Team, you will provide first-class face-to-face service in the field, aligned with customer needs, acting as a trusted partner in a defined geographical region.
Responsibilities:
* Make positive and compelling presentations of products/services, driven by your understanding of the market and product features/advantages for prospects.
* Close sales by promoting group products/services.
* Schedule and deliver installation of card terminals at client premises.
* Update customer data and relevant information in the CRM system.
* Provide feedback on contact center appointment quality.
* Discuss and resolve issues with your area manager to achieve top sales results.
* Undertake relevant training and refreshers as needed.
* Promote team spirit and learn from colleagues.
* Maintain a positive market presence and image of Viva Wallet's offers.
* Serve as a first contact point between clients and internal departments.
* Retain customers and prevent migration to competitors.
Minimum Requirements:
* At least 1-2 years of digital and e-commerce sales experience, with a track record in acquiring e-commerce and online merchants.
* Deep understanding of retail, hospitality, freelancers, and card terminal users.
* Understanding of financial products/services features and advantages.
* Experience working with CRM systems.
* Outstanding negotiation and sales skills with proven closing ability.
* Strong organizational and diary management skills.
* Resilience and ability to handle objections.
* Motivation to succeed personally and financially.
* Bachelor's degree.
* Computer literacy.
* Full, clean driving license.
* Fluent in Italian and English.
Desirable:
* Previous sales experience in Payment Services or Card Terminals industry.
* Ability to understand, demonstrate, and communicate web-based software products.
* Ability to deal with a diverse client base.
Benefits:
We offer a competitive salary package, a friendly and open working environment, opportunities for rapid career development, and the chance to work closely with a motivated team in a dynamic, innovative, and fast-paced environment.
Application Questions:
* When can you start working with us?
* What is your target annual gross salary for full-time employment (8 hours/day)?
* Languages: Italian (required), English (required).
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