Join Udemy&, period, Helpdefine the future of learning&, period, &, NewLine, Udemy is an AI-powered skills acceleration platform built to help people and teams grow&, period, It&, CloseCurlyQuote, s personalized&, comma, practical&, comma, and focused on real-world impact&, period, &, NewLine, Our mission is simple&, colon, to transform lives through learning&, period, Your work helps people around the world build skills they can use&, comma, whether they&, CloseCurlyQuote, re picking up something new or leveling up to stay ahead&, period, &, NewLine, Over 80 million learners and 17&, comma, 000 businesses already learn with Udemy&, period, If you&, CloseCurlyQuote, re excited by change&, comma, energized by learning&, comma, and ready to have a real impact&, comma, you&, CloseCurlyQuote, ll feel right at home&, period, &, nbsp&, semi, &, NewLine, Learn more about us on our company page &, period, &, nbsp&, semi, &, NewLine, Where we work &, NewLine, Udemy is a global company headquartered in San Francisco&, comma, with additional U&, period, S&, period, offices in Denver and Austin&, comma, and international hubs in Australia&, comma, India&, comma, Ireland&, comma, Mexico&, comma, and Türkiye&, period, This is an in-office position&, comma, requiring three days a week in the office &, lpar, Tuesday&, comma, Wednesday&, comma, Thursday&, rpar, and flexibility on Mondays and Fridays &, period, &, NewLine, About your Skills &, NewLine, &, NewLine, - &, NewLine, Ability to build and nurture trusted relationships with decision-makers &, NewLine, &, NewLine, - &, NewLine, Superior project management&, comma, time management and organisational skills&, semi, excellent attention to detail and ability to prioritise wisely &, NewLine, &, NewLine, - &, NewLine, Outstanding verbal and written communication skills &, NewLine, &, NewLine, - &, NewLine, A data-driven approach and the ability to adapt quickly and thrive in a fast-paced environment&, comma, but also an interest in helping build sustainable processes &, NewLine, &, NewLine, &, NewLine, About this role&, nbsp&, semi, &, NewLine, We&, CloseCurlyQuote, re looking for an innovative Customer Success Manager to manage a book of business of Commercial customers &, lpar, organizations with up to 1&, comma, 000 employees&, rpar, in EMEA&, period, This new role leverages automated life-cycle communication to allow a focus on strategic one-on-one touch points with customers in moments that matter most&, period, &, nbsp&, semi, &, NewLine, &, nbsp&, semi, &, NewLine, The role involves driving engagement&, comma, revenue retention&, comma, and expansion within this client base&, period, Ideal candidates possess a passion for customer consultation&, comma, aiming not just for retention but also for fostering customer success and growth&, period, They understand the intricacies of small and medium sized businesses and navigating multiple stakeholders&, period, Moreover&, comma, they excel in data-driven solutions and are eager to collaborate across teams to enhance customer experience and drive business outcomes&, period, You&, CloseCurlyQuote, re not just great at building relationships&, comma, you also have a strategic mindset&, comma, using quantitative and qualitative information about your customers to inform how you manage your book&, comma, the solutions you provide customers&, comma, and the feedback you provide to management&, period, We believe that leadership is a skill and not a role&, semi, you are a leader who deeply understands customers and advocates for them within the business&, period, &, nbsp&, semi, &, NewLine, What you'll be doing&, colon, &, nbsp&, semi, &, NewLine, &, NewLine, - &, NewLine, Manage a book of approximately 60-70 large Commercial customers across the EMEA region &, NewLine, &, NewLine, - &, NewLine, Be responsible for driving the engagement and revenue retention of your book of business by using a combination of high-touch and tech-touch strategies &, NewLine, &, NewLine, - &, NewLine, Renew customer contracts and partner with Sales to achieve expansion targets &, NewLine, &, NewLine, - &, NewLine, Build and maintain trusted advisor relationships at the executive level and consult with customers on their internal learning and development strategy&, period, &, NewLine, &, NewLine, - &, NewLine, Lead customer meetings along the full lifecycle&, colon, Kick off&, comma, Partnership Planning&, comma, Business Reviews&, comma, Renewals meetings &, lpar, and any ad hoc meetings&, rpar, &, nbsp&, semi, &, NewLine, &, NewLine, - &, NewLine, Develop individual success plans for each customer to ensure UB adoption&, comma, expansion and loyalty across your portfolio of customers&, period, &, NewLine, &, NewLine, - &, NewLine, Develop expertise about the use cases of small to mid-sized customers who have purchased Udemy Business for teams or for their whole organisation &, NewLine, &, NewLine, - &, NewLine, Be an expert on the Udemy Business platform with a deep understanding of our technology and content &, NewLine, &, NewLine, - &, NewLine, Be a voice of the customer and proactively communicate customer feedback to cross-functional teams and your leadership team &, NewLine, &, NewLine, - &, NewLine, Own the creation of internal and customer-facing processes&, comma, programs and materials to improve the quality and efficiency of the Customer Success department &, NewLine, &, NewLine, &, NewLine, What you&, CloseCurlyQuote, ll have&, nbsp&, semi, &, NewLine, &, NewLine, - &, NewLine, Language fluency in Italian and English&, comma, with additional language capabilities in French and &, sol, or Spanish preferred &, NewLine, &, NewLine, - &, NewLine, 3&, plus, years of B2B customer success&, comma, account management&, comma, consulting and&, sol, or sales experience&, period, SaaS experience is a plus &, NewLine, &, NewLine, - &, NewLine, Been accountable to a revenue goal&, nbsp&, semi, &, NewLine, &, NewLine, - &, NewLine, Experience collaborating across teams toward a common goal - Love for teamwork &, NewLine, &, NewLine, &, NewLine, &, nbsp&, semi, &, NewLine, &, nbsp&, semi, Why work here&, quest, &, NewLine, You&, CloseCurlyQuote, ll grow here&, period, Learning is part of the job&, period, You&, CloseCurlyQuote, ll get full access to Udemy courses&, comma, a monthly UDay to invest in yourself&, comma, and a budget to spend on whatever helps you improve&, period, Many people are diving into AI lately&, comma, but what you focus on is up to you&, period, &, NewLine, AI is real here&, period, We use it in the way we learn and the way we work&, period, You&, CloseCurlyQuote, ll have the space and tools to experiment&, comma, apply&, comma, and get better at using AI in practical ways&, period, &, NewLine, You&, CloseCurlyQuote, ll own your work&, period, We trust people to lead&, comma, make decisions&, comma, and follow through&, period, You don&, CloseCurlyQuote, t need to wait for permission or layers of approval to have an impact&, period, &, NewLine, You&, CloseCurlyQuote, ll build with others&, period, We collaborate openly and shape ideas together&, period, Everyone has a voice&, comma, and good thinking is welcomed from any direction&, period, &, NewLine, You&, CloseCurlyQuote, ll see your impact&, period, What you build helps people grow their skills&, comma, change their careers&, comma, or find a path forward&, period, You&, CloseCurlyQuote, ve got the experience&, comma, why not use it to help others gain theirs&, quest, &, NewLine, Bring your curiosity&, period, We&, CloseCurlyQuote, ll bring the platform and the support&, period, Let&, CloseCurlyQuote, s LEARN &, nbsp&, semi, together&, period, &, nbsp&, semi, &, NewLine, Our Benefits Start with U &, NewLine, Our benefits start with you and were built to provide you and your family with the protection and care you need&, comma, making it easy to access the right coverage when you need it most&, period, Benefits vary by region&, comma, and we encourage applicants to review our Australia Benefits&, comma, India Benefits&, comma, Ireland Benefits&, comma, Mexico Benefits &, comma, &, nbsp&, semi, Turkiye Benefits &, amp&, semi, US Benefits&, comma, &, nbsp&, semi, pages to get an understanding of some of the benefits we offer&, period, For details on region-specific benefits&, comma, please refer to the information provided during the hiring process&, period, &, nbsp&, semi, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, Benefits outlined are provided as a general overview and may vary depending on the location&, comma, role&, comma, and employment classification&, period, All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies&, period, &, NewLine, &, nbsp&, semi, &, NewLine, At Udemy&, comma, we value diversity and inclusion and consider qualified applicants without regard to race&, comma, color&, comma, religion&, comma, sex&, comma, national origin&, comma, ancestry&, comma, age&, comma, genetic information&, comma, sexual orientation&, comma, gender identity&, comma, marital or family status&, comma, veteran status&, comma, medical condition&, comma, or disability&, period, We understand that not everyone will match each of the qualifications&, period, However&, comma, we also realize that everyone has unique experiences that can add value to our company&, period, Even if you think your background might not perfectly align&, comma, we'd love to hear from you&, excl, &, nbsp&, semi, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, Information regarding data privacy is available within the Udemy Careers Privacy Notice &, period,