Angelo Po Grandi Cucine S.P.A. Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. After Sales Manager In this role, you will manage contact with clients to reinforce and deepen their commercial relationship with the business, being Group-wide responsible for delivering a proper customer service experience.Main responsibilitiesWe expect you to go above and beyond for our customers. You will be able to : - build trust and loyalty with the customer base in an effortless manner, by taking a proactive approach to meet customer needs, solving customer problems. - actively monitor customer service trends to make necessary improvements, and assist your team in developing appropriate standards and processes to continuously elevate the overall service experience. - handle customer complaints in accordance with pre-determined processes, recording relevant data accurately and responding to customer communications in a timely and professional manner. - display sensitivity to feelings of customers, recognize different personalities and respond to the needs of each : when interacting with customers, you will show genuine concern, respect, transparency and clarity of communication. - understand and own every aspect of the procedures and rules regarding after sales processes regulations and warranty. Technical acumen is required - you must possess : - deep domain knowledge of all products, as well as Service systems, processes and procedures, to continually increase through external exposure and formal development / training. - knowledge in analysis of pricing information and capabilities of setting prices.RequirementsMaster’s Degree or equivalent professional experience. - Fluency in English - 5 / 8 years’ professional experience in a service-focused industry, preferably foodservice appliance industry. Strong and proven experience leading teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques would be a plus. - Your soft skills will provide you the ability to stay organized, calm and constructive in stressful situations, demonstrating tolerance and patience with demanding customers. In addition, your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. Our Service Manager will be the coach of the team - you must provide regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities. Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset.
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