Principal Product Marketing Manager – Tech, Portfolio and Supply Chain
Job ID: ******** | Amazon Web Services, Inc.
Are you a tech-savvy storyteller who can simplify the complex and communicate it in a compelling way? AWS is seeking a Principal Tech Product Marketing Manager to define and drive the marketing of the Amazon Connect Family – a portfolio of AI-powered solutions that turn every customer interaction into a memorable moment, accelerate hiring, streamline clinical workflows, and shift supply chain teams from crisis to proactive planning and decisioning.
Amazon Connect Family
- Customer AI – Turn every customer interaction into a memorable moment
- Talent – Accelerate quality hiring at scale from weeks to hours
- Decisions – Shift supply-chain teams from crisis to proactive planning and decisioning
- Health – Streamline patient scheduling, clinical documentation, and medical coding
Key Responsibilities
- Own the portfolio narrative: Define and evolve the overarching value proposition for the Amazon Connect Family, weaving the individual components into a cohesive story for C-suite and line-of-business buyers.
- Drive marketing operations: Activate cross-company resources (field marketing, amplifiers, PR, events, digital) to build awareness, consideration, purchase, and loyalty.
- Lead product launches: Own naming, audience definition, positioning, messaging, and marketing vehicle selection for new product introductions and major feature releases.
- Know the customer deeply: Understand challenges, tech stacks, buying processes, and competitive alternatives for each target persona across the portfolio; create persona frameworks that ground all marketing execution.
- Synthesize market intelligence: Translate analyst research, win/loss data, competitive intel, and customer feedback into actionable insights that shape product roadmaps and marketing priorities.
- Create differentiated positioning: Develop messaging that connects customer needs with jobs-to-be-done (JTBD) and differentiates from alternatives, including the status-quo of no action.
- Supply-chain authority: Serve as the team's resident expert on supply-chain operations – demand planning, inventory optimization, S&OP;, logistics network design, procurement, manufacturing execution, and last-mile delivery; translate complex concepts into clear marketing narratives for practitioners and executives.
- Own Decisions marketing: Lead marketing specifically for Amazon Connect Decisions; define how to reach VP Supply Chain, CSCO, S&OP; leaders, and demand planners with a message that cuts through the noise of a crowded supply-chain tech market.
- Map the supply-chain buyer journey: Define decision-making landscape, pain points, KPIs, evaluation criteria, and the champions and blockers involved in technology adoption.
- Position AI for transformation: Develop messaging that shows how Decisions shifts supply-chain teams from crisis-driven, reactive operations to proactive planning and decisioning.
- Build supply-chain content & enablement: Create technical content (demos, reference architectures, solution briefs, customer stories) and sales enablement materials that help field teams hold credible, technical conversations with supply-chain buyers.
- Drive industry engagement: Represent AWS at supply-chain industry events, analyst briefings, and executive customer meetings; build relationships with key supply-chain analysts and thought leaders.
- Leverage Amazon story: Connect Amazon's own supply-chain transformation – one of the most complex fulfillment networks in the world – as proof of what's possible when AI meets operational excellence at scale.
- Technical evangelism & content: Develop technical content (demos, presentations, reference architectures, solution guides) and serve as a technical evangelist in executive briefings, industry events, analyst interactions, and media engagements.
Basic Qualifications
- Bachelor's degree or equivalent
- 10+ years of direct experience in B2B SaaS technology marketing
- 1+ year of experience in supply-chain technology, operations, or consulting – with demonstrated fluency in demand planning, S&OP;, inventory optimization, or logistics
- Demonstrated experience creating technical content and delivering technical presentations to diverse audiences, including C-suite supply-chain executives
- Track record of developing and executing go-to-market strategies for enterprise technology products
Preferred Qualifications
- MBA or Bachelor's degree in supply-chain management, operations, engineering, analytics, or related field
- Knowledge of AWS or cloud technologies
- Existing relationships with supply-chain industry analysts (e.g., Gartner, IDC, Forrester) and thought leaders
- Direct experience marketing supply-chain planning, ERP, WMS, TMS, or related enterprise applications
- Experience with AI/ML applications in supply-chain (demand forecasting, network optimization, autonomous planning)
- Experience marketing to Fortune 500 companies with complex, global supply-chains
- Experience managing or mentoring a team of product marketers
Additional Information
Amazon is an equal-opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence amid stressful conditions; communicate effectively and respectfully; and follow all federal, state, and local laws and company policies. Criminal history may affect eligibility for certain duties. Under the Los Angeles County Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.
Amazon's inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, visit for more information.
Compensation & Benefits
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.
- USA, CA, Santa Clara – $192,****** to $260,****** USD annually
- USA, MA, Boston – $175,****** to $236,****** USD annually
- USA, VA, Arlington – $175,****** to $236,****** USD annually
- USA, WA, Seattle – $175,****** to $236,****** USD annually
Posted: May 6, **** (Updated about 2 hours ago)
#J-*****-Ljbffr