Quality Account Manager – Clinical Trial Logistics – Remote Italy
Opportunity to Lead Quality and Client Partnerships in a Global Clinical Environment
Are you a quality-driven professional with a strong understanding of GxP standards and a passion for building trusted client relationships?
This is a fantastic opportunity to step into a pivotal role that bridges Quality, Operations, and Client Services, helping to ensure the smooth delivery of clinical trial logistics across a global platform.
In this role, you’ll serve as the main point of contact for a select group of dedicated clients, leading investigation reviews, facilitating clear communication around KPIs, and helping to prevent recurrence of quality issues. Your ability to interpret trends, present meaningful data, and provide assurance on compliance standards will directly contribute to the success of clinical trials that impact patient care around the world.
Why This Role Stands Out :
* Partner with high-profile clients in the clinical trial sector, offering personalised and compliant quality solutions
* Play a vital part in global healthcare by supporting the movement of life-saving treatments across regions
* Gain exposure to a broad scope of GxP environments (GMP, GDP, GCP) in a truly international setting
* Work remotely across EMEA with autonomy and support from a collaborative, mission-driven team
* Be part of a fast-growing, innovation-focused organisation operating at the forefront of clinical logistics
What You’ll Be Doing :
1. Lead and support quality investigations across global logistics operations in line with GxP standards
2. Ensure full compliance with internal and external quality processes, working to tight timelines
3. Act as the key liaison for your clients, hosting follow-up meetings and quarterly reviews
4. Present investigation outcomes, KPIs, and improvement plans in a way tailored to your clients’ preferences
5. Identify process bottlenecks and work cross-functionally to drive resolution and continuous improvement
6. Contribute to global dashboards and quality reporting, ensuring transparency and accuracy
What You’ll Bring :
7. Proven experience working in a regulated industry (Pharma, Healthcare, Logistics, Food, Chemicals, or Cosmetics) under GMP, GDP, or GCP standards
8. A detail-oriented mindset with the ability to manage quality investigations and preventative actions
9. Strong interpersonal skills – able to build rapport with clients and internal teams alike
10. Clear written and verbal communication, especially when producing investigation summaries and reports
11. A passion for continuous improvement and a proactive approach to problem-solving
This role is ideal for professionals with excellent communication and attention to detail. It would be a great fit for professionals based in UK, Ireland, Germany, the Netherlands, Belgium, Spain, or surrounding regions.
Alternate Job Titles :
Quality Manager / Client Quality Lead / GxP Quality Partner / QA Account Specialist / Senior Quality Investigator
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