Ph3Overview /h3pTechnical Sales Engineer role in Copeland supports cold chain and refrigeration customers across Italy. You bridge customers, OEM RD, and internal engineering to guide design, commissioning, and lifecycle support. You’ll produce high-quality technical documentation, perform demonstrations, and drive technical sales through the full process. This position offers collaboration with cross‑functional teams and exposure to cutting‑edge HVACR solutions focused on sustainability and efficiency. You will play a key role in growing strategic accounts and shaping customer solutions. /ph3Responsibilities /h3ulliSupport internal NPD process as the central technical contact between OEM RD and internal engineering teams /liliCreate, structure, and maintain high‑quality technical documentation for field applications /liliProvide technical support during specification and refrigeration system design activities /liliAssist customers in selecting refrigeration and HVAC equipment based on technical and operational requirements /liliConduct product demonstrations and provide technical sales support throughout the sales process /liliDeliver ongoing technical support throughout the product lifecycle /liliSupport implementation, commissioning, and troubleshooting of refrigeration systems /liliBuild strong relationships with high‑profile customers through regular engagement and visits /liliStay updated on industry trends, regulations, and emerging refrigeration technologies /liliCollaborate with other Technical Sales Engineers to share knowledge and field experience /liliFor senior profiles, participate in account planning sessions and identify upsell/cross‑sell opportunities /li /ulh3Qualifications /h3ulliExperience within refrigeration, cold chain, or commercial cooling applications /liliStrong understanding of how refrigeration products are applied within customer systems and end‑user environments /liliExperience supporting OEMs, contractors, end users, or competitors within the refrigeration market /liliStrong customer‑facing communication and technical problem‑solving skills /liliAbility to provide both remote technical support and onsite customer engagement /liliFluent Italian language skills are essential /li /ulh3Benefits /h3ulliFlexible and competitive benefits plans /liliFlexible time off (parental leave, vacation, holidays) /liliSupport for onboarding and professional development /liliPotential remote work options for suitable profiles /li /ul /p #J-18808-Ljbffr