Overview Job title: Italian Speaking Customer Service Agent w/ Relocation BonusLocation: Lisbon, Portugal (On-Site). Original reference location: Bologna, Metropolitan City of Bologna, Italy.Employment type: Full-timeLanguage Requirements: Italian C2 and English B2Notes: This position offers a relocation bonus. There is potential for contract renewal and a permanent contract after two years.
ResponsibilitiesThe role involves providing technical support and assistance to social media advertisers, particularly small and medium-sized businesses (SMBs). Responsibilities include:
Delivering support through multiple channels (chat, email, and outbound phone calls) in Italian and English.
Providing post-sales assistance, troubleshooting, and improving the advertiser experience on the platforms.
Guiding advertisers in using platform tools and features and resolving technical issues.
Multitasking and using several tools simultaneously.
Training and IntegrationThis position offers comprehensive training for new employees, covering technical skills, customer management, and product knowledge. After successful training, employees are integrated into the Teleperformance team and offered a contract.
Location, Schedule and BenefitsThe workplace is based in Lisbon, with rotating shifts and follows Portuguese public holidays. Benefits include 22 days of holiday annually. There are opportunities for contract renewal and a potential permanent contract after two years.
Application InstructionsPlease upload your CV in English and apply promptly.
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