Social network you want to login/join with: www.hcltech.com Permanent / Full-Time / Remote We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud to drive industry progress. Our diverse, creative, and passionate team strives for excellence and personal growth, helping employees find their spark and reach their potential. We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity. Your Role & Responsibilities As a Digital Customer Engagement Manager, your focus will include: Supporting sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services Contributing to customer onboarding and transitioning to SAP Enterprise Cloud Services Managing overall service/project delivery within scope, budget, and timeline Supporting de-escalation of critical customer issues Collaborating with MIM, SAP Customer Office, and SAP Product Support on critical situations Participating in customer release and maintenance activities Supporting technical requirements throughout the customer lifecycle within SAP Executing problem management and continuous improvement initiatives Coordinating with SAP stakeholders to ensure customer success Reviewing account status and analyzing needs for transition based on growth Streamlining associate onboarding and training documentation Enabling ongoing knowledge transfer sessions Qualifications & Experience Technical skills required: Minimum 5 years of SAP Basis expertise Hands-on experience with HANA database Mandatory SAP Upgrade & Migration (OS/DB) experience Experience with SaaS integrations (Ariba, Salesforce, C4S) is a plus Experience with cloud platforms (AWS, Azure, GCP) Italian language proficiency at C2 or native level English proficiency B2 or higher Work Experience 5-6 years in multinational software/IT organizations At least 5 years of SAP S/4HANA knowledge Over 2 years of cloud experience in solution management, consulting, or delivery Why Us Growing global tech company with offices in 50 countries and 225,000 employees Highly diverse workforce representing 165 nationalities Opportunities to collaborate worldwide Virtual-first work environment supporting work-life balance and flexibility Investment in employee growth through learning and career development Comprehensive benefits and recognition programs Certified as a great place to work in multiple countries Equality & Opportunity for All We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected categories, in accordance with applicable laws. J-18808-Ljbffr