PstrongRole: /strong /ppbr/ppstrongCommitted to develop your career in IT within large corporations? /strong /ppstrongKeen on customer support? /strong /ppstrongWilling to work within an international working environment? /strong /ppbr/ppJoin our company as an strongSenior /strong strongL2 Onsite IT Technician /strong to provide advanced technical support to end users at our customer site. /ppbr/pulliSupport PCs, laptops, mobile devices, peripherals, and workplace equipment /liliAssist with video conferencing systems, monitors, printers, phones, and projectors /liliInstall, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS) /liliTroubleshoot basic hardware, software, and connectivity issues /liliSupport walk-up IT desks or kiosks, when required /liliProvide smart hands support for servers, network devices, and site equipment under remote guidance /liliHelp with basic router and switch installations /liliAssist with datacenter-related tasks and backup activities /liliAsset management /liliHandle tickets and requests in ITSM systems /li /ulpbr/ppstrongLocation: Milan (city center - fully onsite) /strong /ppbr/ppstrongRequirements: /strong /ppbr/pulli2-5 years of IT experience (or equivalent) /liliExperience in OS, Apps and H/W installation and troubleshooting depending on project products, Familiarity with ticketing system /liliStrong knowledge of Windows 10/11, Office 365, and common enterprise applications /liliUnderstanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi), /liliGood English and fluent Italian /liliFamiliarity with Active Directory, Azure AD, Exchange Online, and identity management, /liliCommunicative and supportive attitude /li /ulpbr/ppstrongBenefits: /strong /ppbr/pulliBuddy program /liliInternal career development program /liliInternational job opportunities /liliOnboarding program /liliTicket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher /li /ulpbr/ppstrongBe part of Us: /strong /ppHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. /p