Ph3Overview /h3pbDream Big - Join Urban Italian Group! /b /ppThe position is located in Sweden, with potential to relocate within the organisation in the future. /ppThe restaurant group was founded in 2017 and has since grown organically, doubling the size of its organisation each year with constant development across all dimensions: quality of food and beverages, hearted hospitality and beautiful interior spaces. /ppIf you're an experienced hospitality professional with a hunger for growth and leadership, this is your chance to make your mark, build high-performing teams, and shape the future of hospitality in Sweden. /ppbOur Restaurants : /b /ppBasta – Our casual dining restaurant brand, offering great guest experiences in beautifully designed places, focused around great value for the guests. /ppbFlorentine /b – Florentine on the other hand is an international upscale casual dining Trattoria offering culinary experiences in a glamorous setting straight from the Italian movie scene. /ppInstagram | Instagram Marbella /ppbExciting Future Growth : /b /pulliBasta is expanding to 18 locations in Sweden by 2030. /liliFlorentine is continuing its international expansion, with targets including Madrid, the Middle East, Oslo, and beyond. /liliTrattoria Giorgo's, a new multi-unit Italian concept launches in late 2025. /liliVilla Valentina, a modern Spanish tapas restaurant set to open in Stockholm by spring 2026. /li /ulpbCulture and values : /b /ppWe value everyone within our team and are really grateful you are here. We believe each of us contributes to the well being of our ecosystem. This goes beyond just serving people, we take them in and truly look after them; guests and team alike. /ppbOur core values : /b Passion, Trust, Entrepreneurship Authenticity are our guiding light in everything we do. /ppbAbout You The Role /b /ppAs Operations Manager, you’ll lead and support restaurant teams to deliver strong results, outstanding guest experiences, and operational excellence. The role blends hands-on operational leadership with strategic business planning, driving performance across PL management, team development, guest experience. /ppbWho You Are : /b /pulliLeads by example in fast-paced environments /liliExperienced with large teams in high-volume venues /liliPassionate about training and developing others /liliObsessed with delivering top-tier guest experiences /liliQuick-thinking and solution-oriented under pressure /liliPromotes a positive, people-first team culture /liliDriven to boost operations, results, and performance /li /ulpbKey Responsibilities : /b /ph3Financial Operational Performance /h3ulliTake full ownership of each restaurant’s PL, with focus on: /liulliLabour costs and productivity /liliCost of goods, ensuring alignment with HQ-set theoretical food beverage costs /liliIdentifying and eliminating losses, wastage, and inefficiencies /liliManaging and optimising all variable costs /li /ulliDrive revenue through proactive planning, local initiatives, and ensuring service efficiency /li /ulh3People Leadership /h3ulliRecruit, onboard, and develop strong, motivated teams /liliConduct performance reviews and support team development /liliPlan staffing according to season, sales, and business needs /liliCoach and prepare future leaders through training and succession planning /liliEnsure staff well-being and manage HR processes in line with Swedish labour law /li /ulh3Guest Experience /h3ulliAchieve and continuously improve NPS, Google Reviews, and internal guest satisfaction KPIs /liliEnsure consistent delivery of UIG service standards across all restaurants /liliSupport GMs in handling guest feedback and maintaining a guest-first culture /li /ulh3Compliance Standards /h3pb1. Ensure all restaurants operate in compliance with : /b /pulliLabour law and employment regulations /liliFood safety and hygiene legislation /liliAlcohol legislation /liliHealth safety regulations /li /ulp2. Maintain responsibility for site maintenance and upkeep, ensuring operational readiness at all times /pp3. Oversee seasonal operational tasks, such as terrace setup and closures /ph3Business Planning Growth /h3ulliCollaborate with HQ and Director of Operations on quarterly business planning for each site, covering : /liulliRecruitment pipelines /liliRevenue-driving initiatives /liliSeasonal staffing and housing needs (apartments for seasonal staff) /liliSupport openings, renovations, and brand rollouts as required /li /ul /ulh3Your Benefits What to Expect /h3ulliIndividual salary according to agreement /liliBest on the market growth opportunities /liliRegular performance reviews and salary evaluations /liliFull onboarding, cross training and tailored career development plan /liliInternational trips and possibility to work abroad /li /ulh3Our Trophy Cabinet /h3ulliDiversity price 2023 (51 different nationalities within our family) /liliTop 10 most booked restaurants in Stockholm 2023 /liliBest Sweden\'s Vegan Pizza 2024 /liliSweden\'s Best FB Concept 2025 /liliBest Restaurant in Marbella 2025 : awarded by Vogue Spain for our rooftop concept Cielo by Florentine /li /ul /p #J-18808-Ljbffr