SCOPEThe overall scope of the job includes serving food and beverages to guests in the assigned outlet,providing a courteous, professional, efficient and flexible service consistent with the standards ofthe hotel and in line with the Company's DNA values in order to encourage sales and maximizeguest satisfaction.OVERALL OBJECTIVESThe job of Waiter / Waitress is executed satisfactorily when:● All rules & regulations are strictly adhered within the hotel including hotel’s policy onfire and safety as well as hygiene regulations including HACCP.● The service team is well managed, having delegated the appropriate tasks to the teammembers.● A High quality of product and service is maintained in the outlet.● The outlet is developed in an entrepreneurial manner, looking for opportunities togenerate more business at all times.MAIN RESPONSIBILITIES● Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.● Report to duty punctually wearing the correct uniform, clean and well pressed includingappropriate shoes (polished) and nametag at all times according to the hotels dress code& grooming standards, maintaining a high standard of personal appearanceand hygiene at all times.● A courteous, professional and efficient service is provided at all times.● All duties and tasks are performed as per the tasks required at the outlet.● Be knowledgeable of all services and products offered by the hotel.● Have a thorough knowledge and understanding of all food and beverage items offered bythe department assigned.● Have the knowledge and understanding to explain and perform upselling all items offeredby the department assigned as well as offering alternatives.● Monitor operating supplies, equipment and reduce spoilage and wastage successfully.● Ensure that the place of work and surrounding area is kept clean and organized at alltimes.● Successfully perform opening and closing procedures established for the assigned outlet● Handle guest enquiries in a courteous and efficient manner and report guest complaintsand feedback to supervisors.● Report guest complaints immediately to the supervisors and ensuring follow up isperformed with the guest.● Be knowledgeable to operate the existing POS system based on the trained responsibilitylevel as assigned in the department.● Understand and strictly adhere to the rules & regulations established in the hotel’s policymanual and the hotel’s policy on fire, hygiene, health, & safety.● Maintain a good rapport and work relation with staff in the assigned department andwithin the hotel.● Attend and contribute to all staff meetings, departmental trainings and hotel initiatedtrainings scheduled.● Undertake reasonable tasks and secondary duties as assigned by the Department Head.● Respond to any changes in the department as dictated by the hotel management.● Assist in carrying out scheduled inventories of products and operating equipment.● Perform any other assigned reasonable duties and responsibilities as assigned.● Project at all times a positive and motivated attitude and exercise self-control.Additional responsibilities and tasks can be added at any time according to the needs of thebusiness and of the hotel. NATIONALITY: Eligible for a working permit in country of hire.EDUCATION: Hospitality Management or related field.● Proficiency in Excel and Word is beneficial.INDIVIDUAL CHARACTERISTICS: To fill this position the candidate should beespecially:● Passionate for Food & Beverage● People Oriented● Passionate for European luxury● Entrepreneurial● Straightforward● Sense of responsibility● Team player● Analytical thinker● Flexible and reliable● Tolerant and open minded● Works well under pressureOTHER SKILLS: Depending on region and property.EXPERIENCE: To fill the position, the following is required:● Experience in an F&B service role.LANGUAGE: Ability to work and communicate in a multinational environment:● Local language – excellent oral and written skills.● English – excellent oral and written skills.● Additional language – beneficial.COMPETENCIES:● Ability to work as part of a team, thrive underpressure in challenging circumstances and comeup with proactive, rational solutions.● Excellent written and verbal communication skills.● Excellent organizational and time management skills.● Applies a professional, confidential and ethicalapproach at all times.● Works in a safe, prudent and organized manner.TECHNICALCOMPETENCIES: Computer literacy adapted to the field of training:● Ability to operate computer and office equipment.