PpbCompass Group Italia SpA /b, the Italian division of bCompass Group PLC /b, a global leader in food services with over b£40 billion in annual revenue /b, is seeking a bKey Account Manager /b dedicated to the bretention process, /bmanaging and retaining key international clients for bMilan /bHeadQuarters. /ppThe Retention Manager will act as the main point of contact for both clients and internal teams, ensuring integrated management of people, facilities, and processes, and translating client needs into concrete and efficient solutions. /ppbKey responsibilities include: /b /pulliMaintaining a constant and proactive relationship with clients, ensuring maximum satisfaction and high-quality service delivery; /liliOverseeing financial and contractual aspects, monitoring costs, margins, and performance, and ensuring compliance with agreements and corporate standards; /liliMonitoring KPIs and preparing periodic reports, supporting decision-making processes through data analysis; /liliIdentifying opportunities for improvement and business development, in close collaboration with internal functions. /li /ulpbRequired qualifications: /b /pulliSolid experience in the contract catering / foodservice industry; /liliAbility to translate operational experience into strategic vision and client management; /liliExcellent command of the English language (written and spoken); /liliGood proficiency in management systems and digital tools; /liliStrong results orientation, with solid financial analysis skills and ability to interpret data; /liliWillingness to travel. /li /ulpbWhat we offer: /b /ppThe opportunity to join a structured, international organization, with responsibility for a top-tier client and concrete prospects for professional growth. The role involves direct and daily interaction with senior-level stakeholders, in an environment where collaboration and service excellence are core values. /p /p #J-18808-Ljbffr