STORE MANAGER BERGAMO – Swatch
Overview
For one of the Group’s Corporate Stores located in Bergamo, we are looking for a Store Manager with proven experience in a similar role. The Store Manager is responsible for delivering a highly engaging and memorable customer experience, leading the team to promote brand and product awareness, representing the brand with passion, and enthusiastically communicating the company’s values. The Store Manager will also play an active role in maximizing the store’s commercial potential in line with the company’s strategic objectives.
Responsibilities
* Actively support customers throughout the purchasing process by maintaining a constant presence on the shop floor.
* Guide the team in maximizing sales and performance, ensuring customer service consistently delivers an excellent shopping experience aligned with brand philosophy, corporate image, and company guidelines.
* Communicate clearly and effectively with both customers and team members by actively listening, identifying opportunities, developing solutions, and setting an ongoing example in addressing current and future challenges.
* Oversee the planning, organization, and delegation of store activities and all operational processes to ensure maximum productivity, efficiency, and profitability.
* Monitor and analyze both quantitative and qualitative KPIs, providing regular feedback and reports to management and headquarters through tailored analyses and reporting tools.
* Collaborate cross‑functionally with relevant departments to optimize store layout and maintain high standards of shop cleanliness and functionality.
* Foster a collaborative and inclusive work environment through regular feedback sessions, coaching, and team or one‑on‑one meetings.
* Actively support staff development and remain open and curious about identifying new external talent to strengthen the team.
Conditions & Professional Requirements
* Proven retail experience of 3 years covering similar positions in a leading luxury and premium company.
* Excellent communication skills.
* Planning and organizational skills.
* Ability to work in a team.
* Results‑driven and analytical mindset.
* Knowledge of retail customer experience.
* Solid experience in working to and driving KPIs and sales targets.
* Ability to prioritize and communicate effectively, deal with pressure.
* Proactive, problem‑solving, entrepreneurial approach, team worker and positive outlook, keen attention to details.
* Knowledge of MS Office, especially Excel.
Language Requirements
Strong knowledge of spoken and written English.
Job Location
Via XX Settembre, n. 30, 24122 Bergamo, Italia (Lombardia)
Company Address
The Swatch Group (Italia) S.p.A., Via Washington, 70, IT‑20146 Milan, Italia
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
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