Who We AreHH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas .Purpose of the JobOur Regional Account Directors are responsible for the development and nurturing of key HH Global clients - the role is essential in strengthening relationships with the client, identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.You will take responsibility for the strategic and operational management of the account across the European region, taking a hands-on approach to creating and delivering solutions. The role requires a strong leader who can focus on the vision and strategic direction of the account, balance daily support needs with long-term strategies and successfully combine vision and reality into effective operational plans.The areas of spend under influence for this Out of Home (OOH) and Retail based FMCG client are 2D Print, Signage & Visibility, Branded Merchandise, Temporary Point of Sale Materials and Permanent / Semi-Permanent Point of Sale Materials (POSM).Ideally based in The Netherlands, this role could also be based in UK, Italy, France or Germany.The position operates on a blended basis between the local HH Global office, client site(s) and home as necessary. This role will require regular travel across Europe.Please submit your resume / application in English. Failure to do this will mean your details will not be reviewed.Key ResponsibilitiesCreate and deliver HH Global's regional account strategy for the client, develop strong relationships with senior key stakeholders across the client organization to increase and expand revenue by identifying opportunities and proposing solutionsEnsure that the contract is managed in line with our contractual responsibilities and manage overall financial performance of the account, risk analysis and remedyLead operational delivery for the client across key categories, driving innovation and product development to bring world class solutions to our clientProvide regular MI reporting and production of account relationship plans of the highest qualityProduce client communications documents to the highest standard to be consumed / presented at C level within the client organization eg strategic reports, QBRsEnsure that activities comply with the Company's policies and proceduresOperate effective two-way communication with a regional team within a matrix management environmentBuild successful partnerships with the client business leads and key decision makersProvide on-going strategic insights and revised solutions/recommendations based on changing market dynamics and industry trendsIdentification of new business opportunities and responsibility for the delivery of account growth - continuously refine and improve the creative and production solutions, evaluate spend to maximize capabilities and drive value in the relationship from both an economic and service level perspectiveShape the overall account structure, team and resourcing to excel in the ideation, sourcing, procurement, production and execution of all client projects – lead, motivate and develop your team to meet and exceed expectations of a true market leader
Knowledge, Skills + ExperienceExceptional client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendorsExperience in 2D / 3D Print and Temporary / Permanent POSM categories across the FMCG sectorStrong negotiation and consensus building skills when dealing with internal customers, stakeholders and team membersHas built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvementAbility to analyze complex operational, financial, spend and product data and present this to the client with confidence and develop strategies underpinned by high quality dataExtensive people management and team leadership experience including performance management, coaching, training and career planningProven track record of operational management for client services departments, P+L / budget management and account financial reportingEntrepreneurial minded with an innovative and creative mindsetExcellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniorityFluent English essential
Essential CriteriaThis role will require regular travel throughout Europe to visit both the wider HH Global team and clientsExperience within the FMCG sector is essentialSolid understanding of operational best practice and complianceExcellent people management skills to ensure our team are supportedStrong communication skills when dealing with clients and team members at all levels
We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.comPlease note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.