The Store Manager is responsible for ensuring the achievement of commercial targets and contributing to the development of the brand's image and reputation in an assigned store; by defining the business strategy, sharing a compelling vision and a clear execution roadmap, this role focuses on leading teams, driving sales, profitability, and client satisfaction while maintaining a well-organized store environment.
Job Responsibilities
Business Development
- Act as a key business partner in developing and implementing store-specific strategies aligned with overarching business objectives.
- Leverage strategic thinking and business analysis to propose innovative ideas and insights aimed at enhancing store performance and driving growth.
- Lead the implementation of clienteling strategies to gather and utilize client feedback effectively, driving continuous improvement in service and enhancing client satisfaction, as well as establishing long‑term relationships to build client loyalty.
- Ensure the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client.
- Build network and understanding of the store environment, monitor competitors in order to identify potential opportunities.
Team Management and Development
- Build, lead, and develop a high-performing store team to deliver exceptional client experience and achieve commercial ambition.
- Provide ongoing coaching, training, and performance management to support team members' growth, success, and overall wellbeing, including scheduling breaks and fostering a culture of work‑life balance.
- Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team.
Business Management and Profitability
- Drive sales performance and profitability by setting and achieving store sales targets, optimizing store layout, and effectively managing inventory and visual merchandising.
- Monitor Store PNL and control store expenses to ensure adherence to the budget and maximize profitability.
Store Operations and Management
- Oversee day‑to‑day operations of the store, ensuring smooth and efficient functioning.
- Implement and enforce company policies and procedures to maintain a consistent brand experience across all locations.
- Ensure the store is well‑maintained, clean, and organized to create an inviting and visually appealing environment for clients.
- Build omnichannel mindset among the team and drive related KPIs to maximize opportunities and increase client satisfaction across all business channels.
Profile
- Minimum 3–5 years of experience as a Store Manager in a luxury boutique.
- Passion for products and for the Loro Piana brand.
- Strong knowledge of the retail and luxury sector.
- In‑depth knowledge of the local market, with an existing network of high‑end clients.
- Strong coaching, communication, leadership, and team management skills.
