Job Overview
This role is a key part of the Last Mile operations in our organization, focusing on ensuring customer satisfaction and delivery efficiency.
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Responsibilities:
* Assist in the training of new Delivery Associates on how to drive and operate vehicles safely and efficiently.
* Maintain vehicle cleanliness and appearance, adhering to standards and conducting DA inspections.
* Ensure adherence to dress code standards and ensure all Delivery Associates are aware of these expectations.
* At times, assist with production duties, train sort associates, and verify SOP compliance.
* Track and monitor performance, including on-road ride-alongs, to measure quality, adherence to standards, and identify re-training and process improvement opportunities.
* Understand workflow and daily production goals, working closely with the team to achieve them.
* Ensure all federal, state, and local laws and requirements are followed, maintaining a safe work environment.
* Cultivate and sustain a high-quality customer delivery experience, professional driver experience, and positive culture.
* Report any job-related injuries in a timely manner, following established policy and procedure.
* Provide direction utilizing independent judgment, establishing trust and credibility within the team.
* Ensure work areas remain clean and equipped with proper equipment and supplies, identifying and addressing safety hazards within the work area.
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Requirements:
* 1+ years of experience with Microsoft Office products and applications.
* High school diploma or equivalent.
* Ability to work a flexible schedule, including weekends, nights, and holidays.
* Can lift up to 49 pounds, stand/walk for extended periods, and frequently push, pull, squat, bend, and reach.
* Valid and active driver's license, at least 21 years old, and authorized to work in the United States.
* Must be able to obtain and maintain a Driver Qualification File.
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About Us
We are committed to providing an inclusive and supportive work environment, empowering our employees to deliver exceptional results for our customers. If you have a disability and require accommodations during the application and hiring process, please visit our website for more information.