Job Ad Principal Accountabilities: Under close supervision:* Support the daily operations of retail stores* Perform a variety of routine assignments Knowledge & Skill Requirements: - High school diploma or equivalent education; Associate’s degree preferred* Minimum of one year of related experience preferred Knowledge & Application: - Applies knowledge of a body of standardized rules, procedures, operations, etc within a specialized or technical field - May include multistep processes which requires a fairly detailed knowledge of the specialized area* Requires extensive on-the-job or previous training and experience - May require formal occupational training or certification* Operative/Technician roles will typically operate more complex machinery/processes Problem Solving: - Problems are known, defined, and readily apparent* Issues may occasionally require some fact finding to solve* Non-routine issues typically escalated to more senior team member or supervisor* Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations* Refers to procedures, technical aids, co-workers, and supervisors Interaction: Impact: - Supports the achievement of goals through personal effort in own work area* Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles* Required to achieve daily and weekly tasks under general supervision with work regularly checked Accountability: - Accountable for delivery of own work activities to agreed timescales and quality* Performance measured against predefined service level requirements or equivalent metric* Aware of costs and/or service level requirements and expectations