Ph3Job Title /h3 pbMarketing Customer Support Representative (Italian English) /b /p h3Location /h3 pbLisbon, Portugal /b (On-site) /p h3Start Date /h3 pb29 January 2026 /b /p h3Working Hours /h3 pbInitial Schedule (Phase 1): /b /p ul liMonday to Sunday /li liOperating hours: b07:00 – 19:00 /b /li liRotative shifts: ul li07:00 – 16:00 /li li10:00 – 19:00 /li /ul /li /ul pbLater Phase (TBC by client): /b /p ul lib24/7 Rotative Shifts /b /li lib2 Rotative Days Off /b /li /ul h3Languages Required /h3 ul libItalian: C1 / Native level /b /li libEnglish: B2 level or higher /b /li /ul h3Role Overview /h3 pYou will provide bB2B customer support /b to advertisers using the companys advertising products. The role focuses on bproduct troubleshooting, advertiser education, and customer experience /b, delivered via bemail and chat channels /b. /p pThis position requires strong communication skills, problem‑solving abilities, and a customer‑centric mindset. /p h3Key Responsibilities /h3 ul liActively contribute to initiatives that improve service quality and overall user experience /li liHandle bend-to-end product troubleshooting /b and advertiser support /li liManage case volumes across bemail and chat channels /b /li liOwn customer queries and drive resolution by collaborating with internal bProduct Operations and Engineering teams /b /li liResolve bgeneric, technical, and product‑related issues /b /li liEnsure high bCustomer Satisfaction (CSAT) /b by providing timely updates and clear communication /li liMaintain adherence to bservice level agreements (SLAs) /b and productivity targets /li liPartner with internal technical specialists to beducate advertisers /b on product features and common issues /li /ul h3Compensation Benefits /h3 ul libBase Salary: /b €1,000 (for 14 months) /li libMeal Allowance: /b €7.63 / day /li libHealth Insurance: /b Available from day 1 (employee contributes monthly; free after 6 months of contract) /li libWelcome Bonus: /b Paid over 12 months during the first year (conditional on 6% unjustified absenteeism in the month prior to payment) /li libRetention Bonus: /b From December onwards, no retention bonus for Search Engine and Website Solutions projects /li /ul pbNote: /b Welcome Bonus is bnot part of the fixed salary /b and depends on meeting attendance conditions. /p h3Relocation Support /h3 pIf interested send me your English CV to email. /p /p #J-18808-Ljbffr