Overview
Client Advisor - Part-time 20h role at Montblanc.
The role contributes to maximizing the boutique's performance through achievement of sales and strategic objectives, ensuring a great customer experience and optimum profitability.
Responsibilities
* Strive to achieve boutique and personal sales targets with active participation in the daily sales process
* Greet, serve and advise clients, providing the best service at all times while introducing additional and alternative sales, giving advice and guidance on product selection
* Be an ambassador of Montblanc, representing the Maison at all times
* Communicate your passion for the Maison to each client, confidently guiding them through the inspirations behind each product
* Study the storytelling of each collection, the inspiration and how the Maison has reintepreted it in our creations
* Be responsible for processing cash and card payments, balancing cash registers with receipts
* Manage the delivery of stock, including checking stock list accuracy, quality checking pieces and storing them correctly in the back office
Qualifications
* Have previous experience in a sales role in the boutique
* Be fluent in English and Italian
* Have a strong customer and goal orientation
* Possess elegance, outstanding manners, assured sense of style, appreciation of luxury items
* Demonstrate the ability to plan and organize work, with strong decision-making and problem-solving skills
* Have a strong passion for Art and Design
* Be reliable, rigorous, with a high sense of responsibilities
* Be comfortable with digital tools, and master CRM apps, knowing their commercial logic
* Be accountable for the successful development of the boutique functioning
* Demonstrate exceptional selling skills, outstanding customer focus and excellent oral communication skills
* Be an exceptional team player, supporting others whenever needed
* Have recent or current work experience in Naples to allow proposing client treatment and possible high-level partnerships
What makes our group different?
Our true power lies in the diverse arts, cultures and human skills, and our ability to foster untapped potential. We value freedom, collegiality, loyalty and solidarity, and we foster empathy, curiosity, courage, humility and integrity. We care for the world we live in.
Your Journey With Us
During the interview process, you will meet the HR team, the Boutique Manager and Retail Manager.
Links
* https://www.linkedin.com/company/richemont/
* https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg
Seniority level
* Associate
Employment type
* Part-time
Job function
* Sales, Business Development, and Administrative
* Industries: Retail Luxury Goods and Jewelry
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