Position Summary
We have an exciting opportunity for you to join our team of Operation Support Agents.
Who we are
FedEx is the largest express transportation company in the world connecting more than 220 countries and territories. We work every moment to deliver the most important package of someones day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530000 team members strong we are as diverse as the world we serve. We love what we do and we do it well. Our reach is big and so are our dreams. Join us and lets write our next chapter together.
What you will be doing
* Ensuring that customers urgent packages get to the right place on time
* Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
* Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
* Entering data into our in‑house tracking system
* Running clear and effective communication and collaboration with the team your manager and other operations stations
* Adhering to FedEx processes, procedures and controls and regulatory requirements
What do you bring with you
* Good communication and social skills
* Ability to work in a fast‑paced environment with strict timelines
* Ability to manage own time effectively with attention to detail
What do we offer
* Attractive compensation package
* Training to get you started and on‑the‑job learning opportunities
* Extensive learning resources to further develop your skills and knowledge
Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations
Employee reduced‑rate shipping
Great career opportunities
FedEx is one of the worlds most admired companies and trusted brands year after year. Bring your ideas, individuality and dreams to our global community. Feel good about where you work. Choose your career path – we’re ready to invest in your development. Join FedEx.
FedEx was built on a philosophy that puts people first; we take it seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Our Company
FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the top 10 Worlds Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People‑Service‑Profit philosophy (P‑S‑P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they in turn deliver the impeccable service demanded by our customers who reward us with the profitability necessary to secure our future. The essential element in making the People‑Service‑Profit philosophy such a positive force for the company is closing the circle and returning these profits back into the business and investing back in our people.
Our success in the industry is attributed to our people. Through our P‑S‑P philosophy we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well‑being and value their contributions to the company.
Our Culture
Our culture is important for many reasons and we intentionally bring it to life through our behaviours, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s. While other companies can copy our systems, infrastructure and processes our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
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