At DynamicWeb (Permanent), in Torres Vedras, Portugal
Expires at : 2025-11-18
Remote policy : Full remote
Who we are :
* Dynamicweb is a leading software company developing products that help you grow and optimize your online business. Our All-in-One Business Platform combines Content Management, Ecommerce and Marketing capabilities to create powerful customer experiences across all channels, which increases conversions and optimizes customer lifetime value. We integrate with ERPs (Dynamics NAV, AX), CRM (Salesforce, Dynamics CRM) and PIM (Perfion) to support B2B and B2C ecommerce transactions and self-service environments.
Mission :
* As a Cloud System Administrator at Dynamicweb North America, your primary role will be to support our operations, by setting up and monitoring webservers and SQL servers (VMs), enforcing security policies, monitoring, and reporting as well as automating processes. You’ll also help our internal team and customers with operational platform issues. Your role is key in ensuring our team and customers are in operational excellence.
Responsibilities :
* Setup Internal account provisioning such as Azure, Microsoft among others
* Gain and use platform knowledge to reproduce errors, document and problem-solve as needed.
* Response to site down alerts and restore functionality.
* Manage SSL Certificates.
* Enforce and keep Security policies up to date.
* Provide internal IT support.
* Setup and maintain VM webserver and SQL servers for both internal and customer use.
* Upgrade our platform for in-development and production solutions.
* Manage Server and Databases and perform necessary troubleshooting.
* Work closely with multiple resources (project managers, developers, integration personnel etc.) to develop strong business-relationships and to accomplish tasks.
* Build and maintain documentation (as part of our knowledgebase).
* Communicate status and provide updates internally on ticket / task progress and overall accomplishments.
* Manage active ticket queue with grooming and prioritization activities.
* Engage with external teams (partners and customers) with relevant activities, supported from our world-class Project and Support team.
* Flexible to support production activities, such as launches or emergency issues, within a defined schedule of business and non-business hour time slots.
Main requirements
* 3-5 years of experience working directly with customers, either in a Help Desk or Technical Support role.
* Exceptional customer-service / people skills.
* Software industry experience desired with a general understanding of ecommerce platforms.
* Competent in IIS and stack trace troubleshooting
* Experience in a data-centric role e.g. Analytics, Data Engineering, ETL, et al.
* Experience with SQL Server and debugging with SQL scripting
* Experience with data wrangling
* Understanding of relational databases and how data structures relate to each other
* Enjoy working directly with customers and working with a sense of urgency to resolve issues.
* Comfortable multi-tasking and working in a fast-paced environment.
* The ability to learn new tools and processes.
* Manages self and stays motivated and productive while working from a remote setting and in the absence of direct supervision.
* Detail-oriented. Good at keeping track of details and being responsible for follow-up, etc.
* Enjoys the process of creating procedures and following processes.
* Must work well with other team members.
Nice to have
* Azure DevOps and / or Infrastructure as Code experience is a plus.
* Medical Insurrance that covers immediate family (husband / spouse + children)
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