Social network you want to login/join with:www.hcltech.comPermanent / Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.Our diverse, creative, and passionate people are the driving force behind our success. We strive to support them in reaching their full potential and becoming the best version of themselves.We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.Your Role ResponsibilitiesWe are looking for a Digital Customer Engagement Manager to make a significant impact on our SAP project. Your responsibilities will include:Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding and transitioning customers to SAP Enterprise Cloud ServicesOrchestrating service/project delivery according to scope, budget, and milestonesSupporting de-escalation of critical customer situationsCollaborating with Major Incident Management, SAP Customer Office teams, and SAP Product Support in critical situationsContributing to customer release and maintenance activitiesSupporting customers with technical requirements throughout their lifecycle within SAP EnterpriseExecuting problem management and continuous improvement initiativesCoordinating with SAP stakeholders to ensure customer successReviewing account status and analyzing the need for account transition based on growthFacilitating onboarding of associates through training documentationEnabling continuous knowledge transfer sessions on new topics and refreshersQualifications ExperienceTechnical skills required:Minimum 5 years of SAP Basis expertiseHands-on experience with HANA databaseMandatory experience in SAP Upgrade Migration (OS/DB)Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plusHands-on experience with cloud platforms (AWS, Azure, GCP)Italian language proficiency at C2 or native levelEnglish proficiency at B2 level or aboveWork Experience5-6 years in multinational software/IT organizationsAt least 5 years of SAP S/4HANA knowledge2+ years of cloud-related experienceWhy UsFast-growing global tech company with offices in 50+ countries and 225,000 employeesHighly diverse with 165 nationalitiesOpportunities to collaborate globallyVirtual-first work environment promoting work-life balance and flexibilityInvestment in your growth with learning and career development opportunitiesComprehensive employee benefitsCertified great place to work and top employer in 17 countriesEquality Opportunity for AllWe are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected categories, in accordance with applicable laws.
#J-18808-Ljbffr