_“The world is yours with Meliá”_ Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family Discover some of the benefits we offer: - My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. - My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. MISSION Organize and supervise the restaurant operations to ensure high-quality service, contributing to the achievement of the Food & Beverage department’s financial, quality, people development, and operational objectives. OPERATIONS - Oversee daily restaurant operations: products, orders, service standards, and menu planning. - Manage inventories, stock levels, suppliers, and orders through SAP. - Monitor maintenance, HACCP controls, and cleaning schedules. - Review customer feedback (Review Pro, social media) and implement improvement plans. - Participate in briefings and management meetings to follow up on performance and results. - Control staff costs, productivity KPIs, and F&B investments (budget and PAI). FINANCIAL MANAGEMENT - Understand and manage the department’s budget, supporting the Head of Department with forecasts. - Monitor financial performance and deviations from targets. - Ensure efficient ordering and use of materials and services in line with company procedures. HUMAN RESOURCES - Support and participate in talent identification and staff development. - Promote HR tools and initiatives (development plans, climate surveys, internal programs). - Assist in recruitment and team promotion through social media. - Encourage team engagement and participation in wellness programs. CUSTOMER EXPERIENCE - Ensure the correct implementation of brand standards and service philosophy. - Personalize the guest experience, anticipate needs, and resolve incidents effectively. - Share Voice of the Customer objectives and lead improvement actions when necessary. - Ensure the team is informed about hotel services, events, and experiences to promote them to guests. HEALTH & SAFETY - Be familiar with the hotel’s evacuation plan and safety procedures. - Ensure compliance with Occupational Health and Safety policies. - Guarantee proper use and training on personal protective equipment (PPE). LOCATION:Palazzo Cordusio, Milan, Italy LANGUAGE REQUIREMENTS - Fluent in Italian and English (both spoken and written) — mandatory. - Knowledge of additional languages will be considered an advantage. At Meliá we are all VIP - At Meliá Hotels International, we are committed to __equal opportunities between women and men__ in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._ - We promote our commitment to __equality and diversity__, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that __diversity and inclusion among our employees are essential for our success as a global company__._ - Additionally, we support the sustainable growth of our industry through __a socially responsible team__. In this sense, our motto is "__Towards a sustainable future, from a responsible present__". Thanks to al our collaborators, we make it possible._ - To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page. - If you want to be “Very Inspiring People“, follow us on: INSTAGRAM TIKTOKLINKEDIN INDEED GLASSDOOR