STORE MANAGER Venezia
Salary: **Negotiable**
Location: Venezia (VE) (Italy)
Reports to: Area Management
Type of Contract: **Permanent**
Main duties:
To manage and lead the team ensuring a consistent and exceptional standard of customer service in the boutique in Venice.
The Role:
- To be in charge of the general operations of the store, making sure it runs smoothly, cleanly and meets any budget or sales goals; - To analyse, elaborate and report sales figures, weekly, monthly, yearly to Retail Manager in order to leverage profits; - To monitor all business costs and provides the area team with feedback and analysis on all store KPI’s; - To be responsible for supervising a retail organization's staff, meeting customer needs, planning and coordinating sales, merchandising, and budgeting; - To maintain awareness of market trends in the retail industry and monitor what local competitors are doing; - To develop retail excellence behaviors such as personal relationships with customers, individual follow-up of the clientele, selling ceremony, after-sales quality issues; - To make sure staff meets all the requirements indicated by the Company and Retail Manager on dress code, standing, customer approach and selling ceremony; - To liaise with HR Department to deal with special HR issues; - To complete store operational requirements by scheduling and assigning employees rota; - To be responsible for all employee corrective actions and ensuring any disciplinary actions are handled correctly; - To arrange merchandise on shelves according to popularity and other criteria; - To approach customers and offer them advice and support on product to persuade them to buy; - To monitor shelves inventory and unload new products when needed; - To operate cash registers and close daily revenues; - To maintain a clean and orderly environment in the store; - To provide information and other services such as handling returns of merchandise; - To have great customer service skills and problem solving; - To go the “extra mile” to meet targets;
The Candidate
- Fluent in English (written & spoken) is essential; - Previous demonstrable experience of managing a store team - Retail or Service industry experience preferably within the fashion industry - Capable to motivate, manage and lead the team - Proven track record in delivering strong business results within a large team, large turnover and fashion nvironment. - Ability to advise customers on smart professional dress and appearance - An excellent communicator with customers and a leader for staff & colleagues - Possessing great people management skills - Good standard of numeracy - Strong organisational skills - Dynamic and creative