Commercial Policy & Network Performance Manager
Scope of the role
Define and govern the commercial policy framework for the Authorized Repairer network (dealers and service partners), ensuring consistency across markets and alignment with aftersales strategy. Drive network performance improvement by designing and deploying scalable initiatives that enhance service activity, parts sales and customer retention across the dealer network.
Key responsibilities
* Define and manage the commercial policy framework for the Authorized Repairer network, ensuring consistency across markets and sharing of good practices.
* Lead the policy review cycle, including business input consolidation, impact assessment and approval process.
* Design and deploy dealer performance improvement initiatives (e.g., service retention, parts upselling).
* Drive the rollout of network initiatives across dealers, ensuring high adoption and effective execution.
* Act as central coordination point for brand‑related network programs (e.g., specialized service concepts).
* Collaborate with regional and local teams to support in‑market activation and dealer engagement.
Requirements
* 10 years experience aftersales profile with strong network (Authorized Repairers) expertise and understanding of parts & service business.
* Strong analytical and KPI‑driven mindset to monitor and improve network performance.
* Experience in multi‑country environment with ability to influence NSCs and field teams.
* Capable of defining performance frameworks / policies and driving implementation.
* Hybrid profile combining operations, data analysis, and stakeholder management.
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