Ph3Overview /h3pWhere passion meets opportunity. The best of your adventures is the one you have yet to sail! /ppbJob Purpose /b In line with MSC Cruises values, (“We Care for People” and “Family Company”), the Care Team Specialist offers support to guests and crew facing difficult circumstances, ensuring that affected persons don’t feel alone, but feel represented in their care needs with human touch, aiming to ensure the best experience to guests and crew. /ph3Responsibilities /h3ulliProvide emotional and logistical support to guests and crew facing difficult and critical circumstances remotely (by phone and mail) or in person. /liliIn particular circumstances, travel to the location (Italy and abroad) where support is needed, to provide direct assistance to guests (and/or family members) and crew during a crisis event. /liliEstablish contact with companions/family members of affected persons travelling with and provide them support. /liliEstablish contact with the local and international authorities. /liliFacilitate the resolution of guest/crew complaints and requests in a timely and professional manner. /liliKeep records of important data in compliance with GDPR regulations. /liliAttend staff meetings, trainings and work in a team. /li /ulh3Qualifications (experiences, skills) /h3ulliA previous experience or training in a similar role is preferred. /liliExperience in Front of House departments and/or in social contexts. /liliOn board cruise ship experience is considered an advantage. /liliFluency in English plus at least two of the following languages: French, German, Spanish, Portuguese, Chinese, Japanese. /liliKnowledge of Microsoft Office tools and the most common social media. /liliStrong customer/analytical approach and high level of attention to detail. /liliExcellent communication, organization, time management and problem solving skills. /liliAble to follow through with assigned tasks, working in a team, dependable and self-motivated. /liliAvailability for short-notice travel, flexibility and adaptability skills. /liliWorking regularly scheduled weekend days holidays. /li /ulh3Visa Requirements /h3ulliRight to work in Italy. /li /ulh3Our commitment /h3pWe are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. /ppReady to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here! /p /p #J-18808-Ljbffr