Hosco An opportunity has arisen for a Senior Reservation Agent to join the summer season 2025 of Jumeirah Capri Palace. The main duties and responsibilities of this role are: - Handle reservations and special requests with precision and professionalism, adhering to LQA standards. - Respond promptly to guest inquiries across multiple channels, ensuring accuracy and personalized service. - Maximize revenue through strategic upselling of rooms, packages, and experiences. - Maintain accurate records of booking details, payment information, and guest preferences. - Resolve reservation-related issues efficiently to uphold guest satisfaction. - Collaborate with Sales, Front Office, and other departments to ensure seamless guest experiences. Settore: Hotel/Turismo Ruolo: Customer Service