PstrongDepartment:br / /strong Retail /ppbr / /ppstrongPlace of work:br / /strong Rome /ppbr / /ppstrongJob type:br / /strongFull-time /ppbr / /ppstrongReport to:br / /strongRetail Manager /ppbr / /ppbr / /ppstrongJob purpose:br / /strongAs a Store Manager, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission with your team and customers. /ppYou are a motivated business leader responsible for the store’s success, carrying out all necessary activities to achieve the objectives. /ppYou support your team in ensuring an excellent sales experience by being present on the store floor and leading by example in placing the client first. /ppYou are a driven, inspiring leader who works directly with your team to achieve their personal sales targets. You guide and develop the team by working closely with them, preparing them for success through careful planning, and ensuring their internal growth as a true coach and mentor. /ppbr / /ppstrongKey Responsibilities:br / /strong /ppbr / /ppstrongSupervising the Business /strong /pulliLead the sales team to achieve and exceed targets by maximizing and improving sales performance determining the success of the store /liliAnalyze performance closely to propose development plans /liliGuide the team in achieving and improving KPI’s using cross-selling and up-selling techniques in alignment with the Retail department /liliBe a Brand Ambassador within the local market, evaluate opportunities to attract new clients, increase foot traffic and build loyal relationships /liliBe available on the sales floor, upholding a high level of quality and exceptional customer service /liliAchieve store financial targets by tracking store expenditures /liliPromote omni-channel awareness within the team, and motivate and assist them in utilizing digital tools to enhance client relations and achieve business goals /li /ulpbr / /ppstrongDevelop the customer experience /strong /pulliPlace the Client first, leading by example to cultivate a friendly environment and ensuring the Team is committed to addressing their every requirement and desire /liliEncourage a client-oriented mindset by establishing and preserving solid client relationships, while reinforcing valuable after-sales experiences /liliEnsure exceptional client satisfaction and high levels of client service by implementing the “Brand Selling Ceremony” /liliCollaborate with other corporate departments to execute client engagement programs and events, ensuring client loyalty and enhancing client spending /liliTake initiative to discover opportunities for acquiring new clients to boost store sales /liliActively resolve any customer complaints to uphold the client relationship with a successful outcome /li /ulpbr / /ppstrongTeam Management /strong /pulliEncourage a constructive and professional team environment that fosters trust, integrity and outstanding performance, leading by example /liliBe a mentor, building team cohesion through strong communication and establishing a dynamic and optimistic environment, evident to the client /liliPromote the sharing of information among team members and proactively organize daily briefings on targeted subjects /liliComprehend the needs and priorities, educate and motivate the store team on product expertise, sales strategies, customer service, and company guidelines and procedures /liliRecognize skills within your team to recommend for internal growth opportunities, presenting the suggestions to the Retail Manager to establish the appropriate development processes /liliEnsure team growth by providing guidance and conducting follow-ups on individual development plans /liliEngage and hire top talent from the market through networking and scouting /li /ulpbr / /ppstrongStore Operations /strong /pulliEnsure the team demonstrates the greatest attention and regard for the product, clearly reflected in every ceremony or exchange /liliGuarantee that the display draws in clients and optimizes sales, following Company guideline actively seek Visual Merchandising and Marketing Department support according to store requirements /liliGuarantee compliance with Company guidelines on cash handling, stock management, logistics, and all key reporting duties mandated by the head office /liliGive insights and proposals when required to the Visual Merchandising team /liliCollaborate with the Retail department to plan local events by setting ambitious and achievable goals for each client /liliEnsure top-quality standards and service throughout store events /li /ulpbr / /ppThese tasks are meant to be suggestive rather than exhaustive. /ppbr / /ppstrongQualifications /strong /pulliDemonstrated experience in retail management or a similar role /liliProficiency in English and French /liliExcellent written and verbal communication skills /liliStrong leadership and decision-making abilities /liliAbility to work in a fast-paced environment and manage multiple responsibilities /liliNatural talent for motivating and developing teams /liliHigh level of flexibility and ability to solve problems /liliCapability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays as needed /liliKnowledge of inventory management and merchandising /liliFamiliarity with selling ceremony and client journey/discovery process /liliStrong customer service skills /liliProficient in Microsoft Office and retail management software /liliAt least 5 years of experience in store management; br / luxury retail and/or beauty preferred /li /ulpbr / /ppstrongEqual Opportunity Statement:br / /strongThe announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016. /p