Job ID: 3102969 | Amazon Web Services Australia Pty Ltd
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or management consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C‐level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets.
Key Responsibilities
- Building and managing a high‐performing team of Delivery Consultants
- Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
- Developing and overseeing the implementation of innovative, forward‐looking IT strategies for customers
- Managing practice P&L, ensuring on‐time and within‐budget delivery of customer engagements
- Driving business development initiatives and exceeding customer satisfaction targets
Basic Qualifications
- 10+ years of IT consulting/management with IT Transformation in customer‐facing roles experience
- 3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
- Bachelor's degree in Computer Science, Math, or a related field
- Knowledge of infrastructure‐as‐a‐service (IaaS) cloud computing transition challenges
- Experience in enterprise architecture including virtualization technologies & distributed architecture
- Experience managing and delivering large‐scale enterprise IT projects
Preferred Qualifications
- Knowledge of enterprise IT management frameworks like COBIT or ITIL
- Experience integrating AWS cloud services with on‐premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
- Experience with customer relationship management, especially C‐suite level customer engagement
- Experience with design of modern, scalable delivery models for technology consulting services
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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