We are seeking a Field quality investigator to join our Leapmotor International.
You will have the opportunity to work on cutting-edge automotive technology and make a direct impact on product quality.
As a Field Quality Investigator, often known as our “Quality Flying Doctor,” you will be the primary detective for our most challenging field quality issues. You will be on the front lines, traveling to the source of problems to conduct deep-dive technical analyses.
Your work will be crucial in bridging the gap between customer-reported issues and engineering solutions, directly impacting product quality, customer satisfaction, and warranty costs.
you own the initial investigation and provide the critical data needed to drive resolution.
Travel to dealerships, repair shops, and customer locations to perform hands-on inspections of vehicles exhibiting quality concerns.
Perform comprehensive data collection, including reading and recording all relevant DTCs (Diagnostic Trouble Codes), live data streams, and vehicle logs.
Build a robust pre-analysis for each field quality case, compiling all evidence (photos, videos, data logs, measurements) into a concise and actionable report.
Design Flaw, Manufacturing/Process Issue, or Component Quality Failure.
Identify, log, and track new and emerging field issues within our quality management systems.
Manage and report on key Field Quality KPIs, such as Early Warranty Return Rate, Top Issue Rate, 3Mis
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related field.
Minimum of 5 years of experience in automotive quality, field service engineering, diagnostics, or a similar technical investigative role.
Deep understanding of automotive systems (e.g., and interpreting DTCs and data parameters.
Exceptional analytical and problem-solving skills, with a data-driven and meticulous approach.
Willingness and ability to travel domestically and internationally up to 60% of the time, often at short notice.
Excellent written and verbal communication skills, with the ability to create clear, concise, and professional reports.
Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI, SQL, Excel).
Knowledge of quality core tools (e.g.,