About The CompanyAt Alma, we're reinventing finance to serve those who matter most: merchants and consumers.
Our instalment and deferred payment solutions help merchants boost sales by up to 20%, increase customer loyalty, and deliver a seamless shopping experience — all without encouraging debt.
As the BNPL leader in France and active in 10 European countries, we've empowered over 21,500 merchants and 10 million consumers.
With a team of 340+ and a €115M Series C funding round, Alma is rapidly scaling across Europe — and this is just the beginning.
About The Mission
We're expanding in the Italian market and are looking for an Account Manager to join our team in the Milan office.
In this role, you'll be responsible for managing and growing relationships with our existing merchant partners, driving upselling and cross-selling activities, and directly contributing to our revenue and volume growth.
The role is inherently cross-functional and will provide opportunities to collaborate closely with multiple teams at Alma in France — such as Finance, Revenue Operations, Risk, and Sales — to deliver impactful solutions for our merchant base.
Merchant Management & Growth:Serve as the primary point of contact for our Italian merchant partners, ensuring their ongoing satisfaction and success with Alma's services
Conduct regular check-ins, monitor performance metrics, and develop customized plans to maximize each merchant's potential
Use data-driven insights to identify opportunities for expansion and proactively address any challenges
Revenue and Volume Generation:Analyze merchant data and market trends to pinpoint additional revenue streams and optimize volume growth
Design and implement upselling and cross-selling initiatives based on performance metrics, leveraging analytics to fine-tune strategies
Report on merchant profitability, pipeline forecasts, and new business opportunities to key internal stakeholders
Cross-Functional Collaboration:Coordinate with Finance, Revenue Operations, Risk, and Sales teams to address merchant requirements and deliver tailored solutions
Work closely with the Account Management Lead and General Manager in Italy to align account management strategies with broader market initiatives
Facilitate feedback loops between merchants and product teams to drive continuous service improvements and ensure data-backed decisions
About You
Experience: 1 to 4 years in Account Management, Business Development, Sales, or another client-facing role, preferably in B2B, fintech, and fast-growing start-up or scale-up environments
Language: Native Italian speaker and fluency in English are mandatory
Soft skills
Relationship Builder: you excel at nurturing client relationships and identifying new opportunities for growth
Data-Driven Mindset: you thrive on interpreting performance metrics, identifying trends, and translating insights into strategic actions
Sales & Negotiation Skills: you have a proven track record in upselling, cross-selling, or other revenue-generating initiatives
Cross-Functional Collaboration: you enjoy working with diverse teams (Finance, Revenue Ops, Risk, Sales) to craft holistic solutions
Organizational Prowess: you manage multiple tasks simultaneously — merchant check-ins, performance analyses, and clear KPI reporting
Hands-On Attitude: you roll up your sleeves to ensure merchant success, recognizing opportunities proactively and seeking support when needed
Recruitment Process
Recruiter interview (30 min)
Hiring Manager interview (45 min)
Take-home case study and presentation
Team Fit interview (45 min)
At Alma, we believe that diversity drives innovation and strengthens our community and are committed to creating a workplace where everyone feels respected, valued, and empowered to contribute.
We are proud to be an equal opportunity employer and welcome applicants from all backgrounds and experiences.
All employment decisions are made based on qualifications, experiences, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristic.
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