Company DescriptionIl 25hours Hotel Piazza San Paolino, situato nel cuore del quartiere di Santa Maria Novella di Firenze, si ispira ecletticamente alla Divina Commedia di Dante ed è ricco di allusioni a quest'opera: scene del paradiso e dell'inferno si alternano giocosamente e ti guidano attraverso le virtù e i vizi del mondo dantesco.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Job DescriptionYou are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!How does your working day look like …At the reception, you’ll make sure that guests aren’t just contented, but enthusiastic: you’ll join the Front Office becoming part of a teamYou’ll always keep your cool – even when all the guests turn up to check in at the same timeYou’ll get everything ready for the shiftYou will help the Front Office in the management of groupsYou will follow a complete checklist and try to learn all the tasksWhat is in it for you:Consistently offer exceptional, friendly and engaging serviceEnsure the best selection for the guest and ensure revenue is maximized through up-sellingRecommend property facilities and assist guests with information and special requestsAnticipate guest’s requests to make their stay comfortable from the very first momentLearn your way around town and always have tips for partying up your sleeveLearn how to face possible complaints to improve problem-solving skillsUse the tools: PMS, Accor Resaweb, Blink, principal OTA online portal.QualificationsYour personality countsGuest focused personality is essentialYou’ve gained some professional experience or completed a course of training in the hotel business and can speak English fluentlyYou can inspire your fellow staff just as you can inspire your guestsYou’re not just bringing your abilities, but also your characterOpen to join a team, respects the procedure and learn from your colleagues, bringing your personality, your enthusiasm and your learnings to add ideas to the teamAdditional Informationwe don't offer staff accommodationWhat´s in it for you …Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants CanteenUniform delivered by the HotelBe part of our hilarious staff parties and much more …