Join to apply for the
Operation Support Agent
role at
FedEx
.
Who We Are
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories.
We work every moment to deliver the most important package of someone's day.
Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers.
With 530,000 team members, we are as diverse as the world we serve.
We love what we do, and we do it well.
Our reach is big, and so are our dreams.
Join us and let's write our next chapter together.
What You Will Be Doing
Ensuring that customers' urgent packages get to the right place, on time.
Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
Checking and investigating failed shipments and deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
Entering data into our in-house tracking system.
Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
Adhering to FedEx processes, procedures and controls, and regulatory requirements.
What Do You Bring With You
Good communication and social skills.
Ability to work in a fast-paced environment with strict timelines.
Ability to manage own time effectively with attention to detail.
What Do We Offer
Attractive compensation package.
Training to get you started and on-the-job learning opportunities.
Extensive learning resources to further develop your skills and knowledge.
Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
Employee Assistance Program for you and your family in difficult life situations.
Employee reduced-rate shipping.
Great career opportunities.
FedEx is one of the world's most admired companies and trusted brands year after year.
Bring your ideas, individuality, and dreams to our global community.
Feel good about where you work.
Choose your career path – we're ready to invest in your development.
Join FedEx.
FedEx was built on a philosophy that puts people first, one we take seriously.
We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Our culture and values have been a cornerstone of our success and growth since we began in the early ****'s.
We care for their well-being, and value their contributions to the company.
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