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Aftersales Technical Assistant
Job ID: 2025-17975
Career Area: Sales & Marketing
Job Category: Salaried
Location: Turin, Piemonte
, IT
Date Posted: November 5, 2025
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Job Overview
Qualifications
MISSION As part of Stellantis’ Technical Assistance team, the Technical Assistance Specialist provides remote support to dealers in diagnosing and repairing complex technical issues on customer vehicles. Working closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer satisfaction, service quality, and repair efficiency across the network. This position directly contributes to reducing workshop return rates, repair times, and overall customer costs. MAIN ACTIVITIES – Provide expert remote support to dealers on complex vehicle technical cases. – Handle and resolve technical assistance tickets, ensuring timely and accurate responses. – Undertake field missions based on issue complexity, supporting dealers directly when required. – Assist Country Technical Delegates during assignments when Lead Assisters are unavailable. – Monitor open technical assistance cases globally (within assigned vehicle perimeter) to identify recurring issues and initiate discussions with the Assister Leader and Vehicle/Component Coordinators. – Ensure service continuity by managing tickets or activities for absent colleagues when needed.
EOE/Disability/Veteran
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
We care about your privacy. For more information on how your personal data is processed, please read the specific Privacy Statement provided by the respective entities whose job offer you have selected.
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