Overview
Join to apply for the Co-Store Manager role at Brunello Cucinelli.
Responsibilities
* Cultivating a relationship with customers through an active and continuous presence on the shop floor and by guiding the team to provide a unique service and shopping experience in line with the brand philosophy, the corporate image, and CRM guidelines.
* Communicating clearly, correctly and courteously in their mother tongue and other foreign languages with both clients and team members, whilst also actively listening and paying attention to establish mutual trust.
* Guiding the team in maximizing sales and performance and reporting missed opportunities to company management, enabling potential corrective actions; provide feedback through reports related to sales trends, customer satisfaction and competition.
* Liaising with the HQ Retail Buying office to plan the best product assortment.
* Ensuring high standards are maintained through correct implementation of Visual Guidelines, coordinating the team in assembling or dismantling visual displays in windows or in-store on a regular basis.
* Supporting the organization of events and trunk shows to introduce new customers to the Brunello Cucinelli world, to instill and increase loyalty and to provide CRM action ideas to be implemented.
* Managing and motivating the team in daily activities within the Boutique with a sense of responsibility; ensuring each team member receives continuous feedback for improvement.
* Safeguarding and promoting respect and collaboration between colleagues through coaching and group or one-to-one meetings.
* Supervising the stock area and providing support during inventories.
* Ensuring that retail operations procedures and HQ guidelines are respected.
* Cultivating direct contact with the headquarters.
* Using the main IT applications and systems, updating tools provided by the company with reference to Xstore management system and Salesforce CRM.
Qualifications
* 8 years of experience in Retail with at least 3 years in managerial roles (preferably in Luxury Retail).
* A very good knowledge of English; strong business acumen. Solid understanding of both market and customers. People management and development.
Seniority level
* Not Applicable
Employment type
* Full-time
Industry
* Retail Luxury Goods and Jewelry
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