Arlo Wynwood – Miami, FL – Tempo pieno
Arlo Hotels, an independent lifestyle hotel, is actively seeking a dynamic Lobby Host. Are you passionate about people, driven by purpose, and clever in your approach? If so, keep reading! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more.
About Arlo Wynwood
Arlo Wynwood is located at 2217 NW Miami Court, an independent lifestyle hotel in Miami’s vibrant Wynwood district. The 217-room property features a rooftop pool, outdoor bar, lounge chairs, cabanas, and a multi-functional entertainment area. Arlo continues to bring art and culture to the neighborhood with collaborations with local artists.
Responsibilities And Authorities
Always treat guests with courtesy and respect in a variety of situations
Honesty & Integrity
Connect with guests on a daily basis, provide exceptional customer service and create memorable experiences
Respond to guest complaints promptly and professionally
Report guest concerns or comments to the Front Desk Supervisor/Duty Manager
Establish and develop long‑term customer relationships, providing value and profitability
Enhance guests’ stay by creating an inviting atmosphere
Coordinate and multi‑task job duties in an active environment
Assist with summoning the third‑party valet service to park guests’ vehicles
Assist with summoning cabs for guests and clients
Maintain eye contact with guests
Use guests’ names during conversation
Greeting and Welcoming Guests
Always greet guests in a friendly manner
Speak in clear and discreet sentences
Position self at the main entrance to open and hold the door for all guests entering and leaving the building
Open vehicle doors and greet guests
Use guests’ names whenever possible and maintain a professional demeanor at all times
Check In and Out Services
Assist guests with kiosk check‑in
Enter information such as arrival alerts and messages
Correct inaccuracies and discrepancies on guest accounts
Post charges to guest accounts
Complete daily high balance checks
Check groups and tours in and out
Confidently sell the hotel to prospective guests by showing familiarity with guest rooms, facilities, and amenities
Update all guest profiles with correct billing information, preferences, special requests, etc.
Luggage Assistance
Assist arriving guests with luggage upon entering and exiting the building
Escort guests to their room and handle luggage
Secure and store luggage for guests
Retrieve luggage for departing guests
Lift luggage and use bell carts to assist guests
Arrivals and Room Moves
Escort guests to their room with luggage
Familiarize guests with in‑room facilities, TV, thermostat, lighting, and features in the room
Conduct guest orientation of outlets, fitness center, general area attractions, etc.
Coordinate with Front Desk regarding room moves
Guest Interaction
Maintain good posture when interacting and greeting guests
Assist and coordinate with Front Desk for any special requests
Familiarize themselves with all VIPs and arrivals
Assist with guest requests, errands, deliveries, etc.
General Store
Maintain general store inventory and cleanliness
Conduct sales within the general store
Understand the product inventory and be able to speak to the product
Report inventory monthly on all stock/products
Guest Services Responsibilities
Report any guest concerns or comments to the Director of Front Office and Front Office Managers/Supervisors
Provide concierge services to guests
Investigate guest charges to resolve complaints
Check messages and mail
Book guest reservations for individuals via telephone, walk‑in, email, or fax in accordance with hotel standards and reservation scripts
Upsell rooms where possible according to established procedures to maximize revenues
Assist guests with luggage to and from the room when needed
Deliver packages (mail, faxes, etc.) to guest rooms when needed
Assist in calling and retrieving cabs for guests upon request
Perform other duties assigned by management
Reconciliation
Balance cash daily
Deposit received cash in safe and return personal or individual floating bank to the issued safety deposit box
Ensure billing and paperwork are done in accordance with accounting standards
Handle sensitive and confidential guest material and information professionally
Cash Handling
Accept advance deposits for guests and post them to guests’ accounts
Make change and balance the personal or individual floating bank
Requirements
Minimum of Hospitality, Retail, or Services related industry experience preferred
Must be able to stand for periods of time up to 6 hours
Efficient in computer and typing skills
Ability to lift 50 lbs
Benefits
Complimentary parking
401(k) match
Paid holidays
Paid time off
Medical, dental, vision insurance
Free meals
Tuition reimbursement
Training & development
Great opportunities for career growth
We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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