About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!
Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building positive relationships? Can you help Booking.com's partners grow their business by providing them with analysis, growth opportunities and new products and services? If your answer is "yes", you might have the determination to be our next Account Manager to join our outstanding Partner Services team in our Florence office!
Role Description
You will be supporting the Local Partner Services team in Florence. You will be responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com's customers.
Key Job Responsibilities and Duties
Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business;
Responsible for maintaining a strong relationship with the accommodation partners (i.e. visiting accommodations, contacting on regular basis);
Acting on leads, partner feedback and information on competitor activity;
Able to translate statistics and insights about Booking.com's competitors as well as local market knowledge into relevant actions;
Responsible for providing trainings to accommodations about the online reservation systems;
Partner events: support in organizing Booking.com events and webinars, as well as participating in external events and trade fairs representing the company.
Role Qualifications and Requirements
Significant experience in a relevant account management/sales/business development function
Proficient in spoken and written English and Italian
Affinity or experience within e-commerce and/or hotel, travel sales industry
Proactive with a sense of responsibility and can work independently
Accurate, strong analytical skills and an eye for detail
A team player, self-motivated, flexible and open to change
Driver's license
Availability to travel up to 50% of your time
Benefits & Perks - Global Impact, Personal Relevance
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to **** per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Diversity, Equity and Inclusion (DEI) at Booking.com
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
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