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Role Purpose:
The customer management team has the target to meet performances, costs and timing of the integration of our engines on our customer's vehicles
Key Responsibilities
- Be the point of reference for the customer on non purely commercial aspects.
- Support sales activities, bringing the voice of the customer and their particular needs.
- Collect issues to be discussed / solved with the engine platform team, driving priorities and ensuring client satisfaction.
- Agree and manage the program planning with the customer pulling the FPT platforms for deadlines and timely completion of platform evaluations.
- Collect client feedback about FPT product and development process and share within FPT organization (e.g. marketing, ...)
- Sponsor pivot (off the shelf) products for configuration of best pivot solutions for client needs.
- Coordinate with regional customer management to capture synergies with other regions and make sure regional customer's technical needs are implemented in the global platform.
Required Skills & Competencies
Technical Skills
- Technical background on engine & ATS
- Project management background
- Engineering, Quality and Platform processes knowledge
Soft Skills
- Ownership, accountability & autonomy
- Interfunctional collaboration
- Public speaking
- Negotiation ability
- Working under pressure
- Flexibility, change mindset
Qualifications
- Engineering degree or equivalent
- Italian language
- English language
Salary Range for this role:
- 40k-60k
