Social network you want to login/join with:
Permanent / Full-Time / Remote
We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.
Our diverse, creative, and passionate people are the driving force behind our success. We strive to help them find their spark and become their best selves.
We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.
Your Role & Responsibilities
As a Digital Customer Engagement Manager, you will:
* Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
* Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services
* Orchestrate overall service/project delivery within scope, budget, and milestones
* Assist in de-escalating critical customer situations
* Collaborate with Major Incident Management, SAP Customer Office, and SAP Product Support in critical situations
* Contribute to customer release and maintenance activities
* Support customers with technical requirements throughout their lifecycle
* Implement problem management and continuous improvement processes
* Liaise with SAP stakeholders to ensure customer success
* Review account status and analyze needs for transition based on growth
* Ensure systematic onboarding of associates with mandatory training documentation
* Conduct continuous delta knowledge transfer sessions on new topics and refreshers
Qualifications & Experience
Required technical skills:
* Minimum 5 years of SAP Basis expertise
* Hands-on experience with HANA database
* Mandatory experience in SAP Upgrade & Migration (OS/DB)
* Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus
* Hands-on experience with cloud platforms (AWS, Azure, GCP)
* Italian language proficiency at C2 or native level
* English proficiency at B2 level or above
Work Experience
* 5-6 years in multinational software/IT organizations
* 5 years of SAP S/4HANA knowledge
* At least 2 years of cloud experience in solution management, consulting, or delivery
Why Us
* Fast-growing global tech company with offices in 50+ countries and 225,000 employees
* Highly diverse, with 165 nationalities
* Opportunities to collaborate worldwide
* Virtual-first work environment promoting flexibility and work-life balance
* Investment in your growth through learning and career development
* Comprehensive benefits for all employees
* Certified great place to work and top employer in 17 countries
Equality & Opportunity for All
We are committed to equal employment opportunities for all, regardless of race, religion, sex, age, nationality, or other protected classifications, in accordance with applicable laws.
#J-18808-Ljbffr