Job title: Groups & Events Sales Manager
Department: Sales & Marketing
Position reports to: Director of Sales
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Scope and Range
• To achieve budgeted revenues in Events Rooms, Conference and Banqueting in keeping with the annual budget and marketing plan
• To effectively administrate and manager all group bedrooms and event bookings as per bookings procedures
• To understand and maintain costing of all relevant functions.
• To ensure effective communication with clients and other hotel departments to enable the smooth operation of in-house functions with a team spirit
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Daily Duties
• To actively seeking opportunities on local market and prospect the customers
• Build and promote strong, long-lasting customer relationships by partnering with them
• To handle and co-ordinate all confirmed meetings, events, gala dinners, special events (weddings, family reunions, non-residential events etc.).
• To achieve budgeted revenues in Sales, Conference and Banqueting in keeping with the annual budget and marketing plan
• To coordinate all functions bookings, as per bookings procedures, SOPs.
• To handle and co-ordinate all enquiries for events in the hotels function rooms, food, and beverage areas
• To attend and hold pre-service briefings for daily events
• To ensure that all enquiries are responded on the same day for Italian enquiries and within 24 hours for international enquiries and to co-ordinate the sending out of all function proposals
• To handle work allocations in an efficient manner, ensuring that standards and guest expectations are maintained
• To ensure that all group bookings have valid option dates and that the proposals are actively chased prior to or on the option date, as directed
• To ensure that the required lay-out of all function rooms are maintained throughout events in accordance with hotel standards
• To efficiently manage Opera PMS to ensure that all information is complete, accurate and updated
• To send out event proposals, contracts, confirm billing arrangements and deposit requirements as per terms and conditions
• To issue Business Event Orders by appropriate day of the week prior to event, as directed and to attend and lead BEO weekly meetings
• Promptly issue any late additions and amendments, as directed
• To have a working knowledge of all hotel facilities and prices and hotels primary competition
• To ensure accurate billing
• To attend meetings internal or with clients, as assigned by superior manager.
• Closely cooperate with Director of Sales and Revenue Department on promotions, selling our facilities and promoting the hotel
• Handle group requests
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Education
* University graduate, Hotel Apprenticeship, Higher College Education.
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Experience
* Five years experience in the hospitality sales position, preferably in a 5 star hotel
* Min two years experience as a groups & events sales manager
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Language
* Ability to work and communicate in a multinational environment
* Italian – excellent oral and written skills
* English – excellent oral and written skills
* Additional language - beneficial
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Competencies
* Planning/organization
* Adaptability
* Flexibility
* Initiative
* Negotiation skills
* Selling skills
* Innovative ideas
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Technical
* Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
* Opera PMS and Opera Sales & Catering
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Individual Characteristics
* Strong
* People Oriented
* Passionate for European luxury
* Entrepreneurial
* Straightforward
* Interest to develop in the Sales department, communication, attention to details
* Organizational skills
* Problem solving & decision making