Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for an E-Commerce Platform' with the added bonus of working in beautiful Greece! This role is perfect for individuals who are passionate about e-commerce and providing exceptional customer service to online shoppers. As a representative' you will assist customers with their inquiries and issues in Italian' ensuring a smooth shopping experience on our platform. Key Responsibilities - Handle customer inquiries related to e-commerce products' services' and order management via phone' email' and live chat in Italian. - Assist customers with account creation' order placement' returns' and tracking of shipments. - Resolve customer complaints effectively while maintaining a positive attitude. - Document customer interactions accurately in our CRM system. - Collaborate with fulfillment and logistics teams to ensure timely and accurate order delivery. - Stay informed about promotions' new products' and platform features to provide informed assistance. Requirements - Fluency in Italian (both written and spoken) is essential, knowledge of English is beneficial. - Previous experience in customer service' particularly in an e-commerce setting' is preferred. - Strong communication skills with a customer-first mindset. - Ability to address customer issues quickly and professionally. - Proficient in multitasking and managing inquiries in a fast-paced environment. - Familiarity with CRM software and e-commerce platforms is an advantage. - Willingness to work flexible hours' including evenings and weekends as needed. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More